No matter what stage your business is in, this guide will provide you with a framework to define your own roadmap, including self-assessments and worksheets to get you started.
Learn how to create a world-class meter-to-cash process with your customer information system (CIS).
Each utility has a unique set of circumstances when upgrading its utility systems. Occasionally, a utility’s provider halts development or support of a current system in exchange for a new system. This was the case for Hendersonville. When their old CIS vendor informed them that the previous system was no longer being developed, the Utility needed to find the right vendor with a customer-centric portal and a data-driven utility dashboard.
The City of Billings, MT is the largest city in the state of Montana Billings provides reliable and safe water distribution, wastewater collectionnn and treatment, and garbage collection to its population of 110,000 people. Billings is located in the fertile valley of the Yellowstone River and surrounded by scenic mountain ranges.
Bullhead City turned to VertexOne for a suite of modern solutions allowing the City to bring their operational systems up-to-date and increase customer satisfaction while minimizing service interruptions.
A post-implementation enhanced SaaS solution which includes cloud-based infrastructure management, application management and support, IT security services and system technical/functional upgrades.
DC Water needed a partner to help implement new technologies to its customers. The water provider's dated technologies required an upgrade that made their services more agile, adaptable and scalable, as well as promised security within DC's government buildings.
Most providers today are running as efficiently as possible. From upgrading to a modern CIS to digitizing the customer experience, organizations have successfully managed internal and external challenges. But, the obstacles of continually running an efficient, innovative organization are ever evolving. What can organizations do to stay one step ahead in this dynamic environment?
When it comes to realizing the full benefits of Advanced Metering Infrastructure, getting the full support of utility customers is highly critical. Because AMI implementation can take years to complete, it is important for utilities to get their customers onboarded from the start.
EPCOR’s vision has always been to deliver the best water/wastewater, natural gas, and electricity service and the best possible customer experience to its customers in North America. To meet the challenges of a growing customer base and raise its customer satisfaction levels ever higher, EPCOR had to find a CIS and a partner that would help them achieve their goals.
The Water Conservation Office (WCO) mission is to provide the necessary resources to promote a water-efficient lifestyle through education, collaboration, and action to sustain water resources and elevate the value of water in Athens-Clarke County.
Due to rising costs associated with capital projects, DC Water wanted to rule out any revenue leakage from theft, uncollected and possibly unbilled revenue. They enlisted VertexOne to undertake a data-backed approach to identify sources of potential revenue leakage.
To better engage its customer base and streamline processes for its busy staff, the City of Wylie knew it needed to find a proven, cutting-edge payment solution with a history of high self-service adoption. They chose InvoiceCloud and VertexOne, as they offered everything they needed and saw immediate results.
Numerous customizations and work-around manual processes allowed the team to circumvent system limitations and keep the business running. However useful, these stopgap measures sacrificed efficiency and effective functionality.
Today, more than ever, utility customers expect more from their service providers. It's no longer sufficient to provide service - you must provide a complete experience. This guide details the various touchpoits a utility may have with their customers.
Advanced Metering Infrastructure (AMI) is a topic on the minds of many water utility executives. Navigating the landscape of AMI vendors, technologies, and costs raises many questions. Developing a business case for a smart meter deployment can be challenging, and determining how to finance this substantial investment is equally difficult.
The City of Mansfield, TX launched our communication tool in 2018 following a massive drought that presented major challenges in customer communications. Staff were looking for ways to provide customers, with and without AMI data, greater insights around their utility bills and improve their overall customer service.
At VertexOne, we believe in being an extension of your team from day one throughout the duration of your contract. Our seasoned, dedicated team will anticipate your concerns and champion your utility because they understand the trends of the industry. They are proactive, knowledgeable and personable. Your team is proud to provide superior service and strives to help your utility achieve its goals.
Listen as utility industry experts discuss customer revenue challenges, security threats, state and self-imposed moratoriums, and more.