VXfieldwork Features

It may seem obvious that your field services software directly affect your customers' experience. In fact, according to PwC's consumer insights research, efficient service is directly related to customer satisfaction, and J.D. Power's research into electric utilities, investment in customer satisfaction has a direct impact on successful rate cases and increased profitability.

From faster and more accurate scheduling to efficient and reduced drive times and everything in between, VXfieldwork powers your business from your customer to your cash.

Efficiency and Savings
Dispatchers know who is available for the next job and the location of each technician, so they are prepared for the next task. Besides reducing multiple visits and reworks, VXfieldwork results in mileage and inventory savings.
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Seamless CIS integration
On its own, VXfieldwork lowers costs by eliminating paper tickets. Integrated with your CIS, it eliminates duplicate data entry and ensures customer support, dispatch, and field techs have the information they need.
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Automated Updates
Send accurate updates to the right people at the right time to reduce the likelihood of customer frustration. Ensure customers have transparency into the status of their service requests and estimated resolution times.
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Optimized Schedules
Sharing information helps you reduce errors and avoid wasting resources. VXfieldwork makes scheduling more effective, allowing all your staff to stay up-to-date on the current status of upcoming job assignments.
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Constant Communication
When integrated with your CIS, VXfieldwork provides better data transmission to and from the field, ensuring constant communication, customer satisfaction, and more efficient services.

60% increase in on-time arrivals

More efficient, accurate scheduling and increased on-time arrivals keep customers informed and satisfied.


70% of work automatically assigned

VertexOne customers report a dispatcher-to-technician ratio improvement of up to four times due to automated job assignments.


50% reduction in overtime work

With fewer unnecessary visits and reworks, technicians no longer need to be on the clock after hours.

A man looking at utility field service software on computer with smartphone in hand.

The dispatcher dashboard puts information in one place.

The dispatcher dashboard allows dispatchers to queue up service requests and transfer all pertinent information to remove uncertainties.

The work optimization engine assigns each job to the best technician, showing dispatch and the field techs all current and upcoming assignments. The field worker then uses a mobile application to update the job status with structured forms and note capture. This data is then sent back to dispatchers and CIS in real time for data transparency.

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Streamline your field service teams.

Coordinating field services for utilities is an expensive and complex task. Mobile Workforce Management (MWM) improves dispatch efficiency, ensuring that field technicians have the exact information they need when they need it–leading to less rework and overtime.

When integrated with your CIS, Mobile Workforce Management offers better data transmission to and from the field, more detailed billing, and better customer engagement.

VXfieldwork helps the utility, field tech, and customer collaborate on their service calls, leading to higher efficiency and cost savings for your utility and more satisfied customers.

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