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VXfieldwork gets the right information to the right people.
It may seem obvious that your field services software directly affect your customers' experience. In fact, according to PwC's consumer insights research, efficient service is directly related to customer satisfaction, and J.D. Power's research into electric utilities, investment in customer satisfaction has a direct impact on successful rate cases and increased profitability.
From faster and more accurate scheduling to efficient and reduced drive times and everything in between, VXfieldwork powers your business from your customer to your cash.
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More efficient, accurate scheduling and increased on-time arrivals keep customers informed and satisfied.
VertexOne customers report a dispatcher-to-technician ratio improvement of up to four times due to automated job assignments.
With fewer unnecessary visits and reworks, technicians no longer need to be on the clock after hours.
The dispatcher dashboard allows dispatchers to queue up service requests and transfer all pertinent information to remove uncertainties.
The work optimization engine assigns each job to the best technician, showing dispatch and the field techs all current and upcoming assignments. The field worker then uses a mobile application to update the job status with structured forms and note capture. This data is then sent back to dispatchers and CIS in real time for data transparency.
Coordinating field services for utilities is an expensive and complex task. Mobile Workforce Management (MWM) improves dispatch efficiency, ensuring that field technicians have the exact information they need when they need it–leading to less rework and overtime.
When integrated with your CIS, Mobile Workforce Management offers better data transmission to and from the field, more detailed billing, and better customer engagement.
VXfieldwork helps the utility, field tech, and customer collaborate on their service calls, leading to higher efficiency and cost savings for your utility and more satisfied customers.
VXfieldwork gets the right information to the right people.
Dispatchers automatically know who is available for the next job and where each technician is located in the field so they can prepare accordingly.
Stored communications data makes scheduling more effective, helping all parties stay up to date on the status of current job assignments.
