As technology continues to grow and adapt, so do accompanying trends. Machine learning is a rapidly evolving technology discipline that is carving a space in the utility landscape. A branch of artificial intelligence, machine learning enables utility providers to teach computer systems to learn in order to improve how customers interact with their offerings.Continue Reading
As technology continues to grow and adapt, so do accompanying trends. Machine learning is a rapidly evolving technology discipline that is carving a space in the utility landscape. A branch of artificial intelligence, machine learning enables utility providers to teach computer systems to learn in order to improve how customers interact with their offerings.
Our offerings go beyond intelligent and fully-hosted cloud solutions. We also provide management services for applications that already exist in your environment. A provider like VertexOne can complement your existing solution while providing support according to service level agreements.
As a provider of customer experience solutions purpose-built for the utilities industry, Vertex is always taking pulse of technology in the industry. The reason? We need to know what they’re thinking in order to better serve them. And, not surprisingly, one of those hot technology issues that comes up over and over is the Cloud. Is it finally time for utilities to embrace the cloud for their technology infrastructure and systems? Or should they still proceed cautiously, waiting for the industry’s concerns to be settled first?
When considering a utility customer information system (CIS), there are many factors to weigh in making a selection. However, perhaps the most important consideration is better serving your customers.
How well versed is your utility in customer segmentation? Does your organization fully realize the value that this particular piece of insight has the potential to deliver? Customer segmentation refers to the practice of separating a utility’s customer base into specific cohorts based on their preferences, behaviors, and personal attributes. This is rooted in maximizing value for the customer, as knowing their granular traits allows your utility to relate to them according to their specific, personal characteristics and offer solutions purpose-built to suit their unique needs.
It's said that the journey of a thousand miles begins with a single step. This ever-touted mantra finds unique application when utilities consider upgrading or replacing their information technology infrastructures. With long lead times and tens of thousands of customers to support, the journey can indeed be a long one. Whether that first step is submitting an RFP for a new CIS, shopping solutions for an upgrade, or simply visiting websites to learn more about the options available to you, as solution providers we must always be ready to advise, guide and support our customers at any point in their decision-making process.
It’s no secret that in the utilities industry, staying vigilant of emerging IT trends is critical, especially where your distribution infrastructure and service reliability are concerned. Recently, a trend we have seen grow and develop into useful business intelligence is leveraging analytics in your utility to improve and generate efficiencies in your organization.
Another version of this article appears in TMG's What's Next Magazine
Each year, CS Week brings together the sharpest and most forward-thinking electric, gas and water utility professionals for a week of education, networking and recognition of stellar customer service project achievements. Especially important is the latter for utility providers, as working with customer information and casting a wide net of influence in the space is the cornerstone of our business.