Hendersonville, Tennessee, isn’t just another growing city—it’s a standout community when measured against state and national benchmarks. With strong ...
Solving Payment Challenges in a Growing City Cities are growing, and with them, the complexity of managing payments and customer interactions for util...
Imagine arriving in a new city, excited to settle into your home, only to face long lines, stacks of paperwork, and hours wasted setting up your water...
When Tamara Grose reflects on her nearly two decades in the energy industry, one theme stands out: transformation. Whether it’s navigating complex reg...
The retail energy market is undergoing rapid transformation, driven by technological advancements, regulatory changes, and fluctuating energy prices. ...
Choosing a new CIS is a big investment. Nothing is more important than the customer relationship, and with the average lifespan of a CIS being 15 to 2...
Back in March 2015, we proudly announced that we had saved one billion gallons of water—an achievement that marked nearly 14 years of dedication since...
The millennial generation homeownership rate has increased faster than that of other generations, with 47.9% of millennials now owning homes, and that...
Water utilities spend a disproportionate amount of time engaging with disadvantaged communities, often to address delinquent or unpaid bills and servi...
As utility billing managers, your role is pivotal in ensuring accurate, efficient, and customer-centric billing practices. This blog delves into key i...
Effective water management is crucial, especially in regions prone to droughts and water scarcity. Technological advancements have paved the way for i...
The Las Virgenes Municipal Water District (LVMWD) faced a significant challenge during a recent drought when their water supply was drastically reduce...
Utility customers have changed. They aren’t just dutifully paying their paper bill each month like they had in years past. Today, they are asking more...