VertexOne products can be used as part of a comprehensive meter-to-cash platform or as standalone solutions in your technology stack.

 

Get the security and resilience of a cloud-based customer information system that scales with your business, supports improved efficiency, and helps manage and record every customer interaction.

Give customers the freedom to manage their accounts when they want, how they want. A simple-to-use digital self-service portal offers account holders the level of service they have come to expect from all service providers.

Access in-depth reports and analytics to surface actionable insights and understand the community you serve, from recognizing personal preferences and trends to predicting current and future demand. 

Connect your field teams, technicians, and customers with real-time updates on service needs, avoiding potential frustration. 

What can VertexOne do for you?

Our innovative and widely-deployed software solutions offer modern, future-proof, and customer-friendly features for utilities and energy companies. 

CIS Enterprise™ CIS Enterprise™ is our fully hosted and managed customer information system powered by SAP. VertexOne CIS Enterprise is custom-built for utilities and delivered as a cloud-based solution. This option gives providers the vast power of the SAP solution and the flexibility, scalability, and security of the cloud. CIS Essentials™ VertexOne's CIS Essentials™ is a robust, user-friendly, and highly-configurable CIS. Designed for the unique needs of mid-sized utilities, the platform offers seamless integration with additional systems, including digital customer engagement, finance, and mobile work management. EC Infosystems™ EC Infosystems™ offers the leading CIS and electronic data interchange (EDI) solution for energy companies in the deregulated energy industry. Refined over more than two decades, our EC Infosystems solutions offer proven outcomes in today's competitive energy marketplace. Customer Advantage™ VertexOne Customer Advantage™ is the heart of VertexOne's Digital Customer Engagement solution set. This cloud solution helps lower utility costs with self-service features that reduce call volume, improve collections, boost customer satisfaction, influence customer behavior through targeted marketing, and more. Document Advantage™ VertexOne Document Advantage™ allows utilities to manage and easily access important customer documentation, including letters, contracts, images, audio recordings, videos, and more. This solution seamlessly integrates with VertexOne's complete Digital Customer Engagement Solution set. Communication Advantage™ VertexOne Communication Advantage™ gives customers more control over their engagement, allowing them to opt out of communications, manage their preferred contact methods, and more. It also saves utilities valuable time by identifying events that may warrant alerts and providing a robust customer notification template system. WaterSmart™ The VertexOne WaterSmart™ customer engagement and data analytics platform helps utilities lower the cost to serve their customers, improve operational efficiency, and increase customer satisfaction with outbound communication solutions, automated self-service, and actionable data insights powered by metering systems. FieldWork™ VertexOne FieldWork™ connects field staff with customer service departments and customers to provide a seamless customer experience. In connecting dispatchers with field technicians to centralize work management, FieldWork optimizes work assignment schedules and improves overall efficiency. Bill Print + Payment™ VertexOne Bill Print + Payment™ offers a single point of contact for all bill production, payment processing, and web and mobile self-service. This solution significantly reduces the burden of managing your bill print and payment process internally and leads to increased adoption of payment programs and digital channels. FastStart™ Whether your utility is considering a full technology stack replacement, replacing your CIS, adding new reporting and analytics tools, or upgrading your customer experience, VertexOne FastStart™ ensures that your project is delivered on time and on budget by taking a prescribed approach to implementation. Insight™ VertexOne Insight™ empowers utilities to improve overall performance and leverage data analytics, machine learning, and AI for measurable outcomes. With advanced customer engagement analytics and Internet-of-Things (IoT) data, utilities have the power to make data-driven decisions when managing their business. Not sure what you need? We can help. Learn more

When it comes to the right information technology provider, experience is everything.

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What your peers are saying:

While I could say we contracted with VertexOne on a couple of very successful projects, I prefer to say we partnered with them because that better describes the sense of commitment they bring to the table. In addition to their customer commitment, they have both a deep understanding of the utility business and a genuine interest in solving complex problems. 
Timothy Hunt
Director, Customer and Utility Analytics
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99.9% Delivery Met the service-level agreement at a high level in the past 12 months
0 Failed Projects Successfully delivered solutions to more than 400 clients
55 Million Customers Processed and managed data for more than 55 million customers

The VertexOne Advantage

With a vast portfolio of utility technology solutions, VertexOne offers the perfect options for utility and service providers of all sizes. 

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30 Years of Expertise

We've been helping utilities and energy providers serve their communities for nearly three decades.

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Customized Solutions

Select solutions from our portfolio that meet your utility's unique needs and help achieve your goals.

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Cloud-Based Technology

Harness the power of the cloud for greater business resilience and a solution that will grow with your business.

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