Pinellas County Utilities Goes Live with VertexOne CIS EnterpriseTM and Customer Advantage in Only 7 Months

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Debt Relief and Revenue Security

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The Opportunity

Pinellas County Utilities (PCU) provides water and wastewater services to more than 120,000 customers on the west coast of central Florida

 

Challenges

Replace and retire a 12-year old Customer Information System and empower staff with efficient tools, faster reporting and automation of manual processes.

Solution

A post-implementation enhanced SaaS solution which includes cloud-based infrastructure management, application management and support, IT security services and system technical/functional upgrades. 

 

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Case Study

“Any competent company can come in and do a good implementation, but what do you do when something happens unexpectedly or when processes have to change quickly?"

- Georges Gonzalez, Director of Customer Services, Pinellas County Utilities