Today, more than ever, utility customers expect more from their service providers. It's no longer sufficient to provide service - you must provide a complete experience. This guide details the various touchpoits a utility may have with their customers.
Each utility has a unique set of circumstances when upgrading its utility systems. Occasionally, a utility’s provider halts development or support of a current system in exchange for a new system. This was the case for Hendersonville. When their old CIS vendor informed them that the previous system was no longer being developed, the Utility needed to find the right vendor with a customer-centric portal and a data-driven utility dashboard.
The City of Billings, MT is the largest city in the state of Montana Billings provides reliable and safe water distribution, wastewater collectionnn and treatment, and garbage collection to its population of 110,000 people. Billings is located in the fertile valley of the Yellowstone River and surrounded by scenic mountain ranges.
Bullhead City turned to VertexOne for a suite of modern solutions allowing the City to bring their operational systems up-to-date and increase customer satisfaction while minimizing service interruptions.
The Top 5 Reasons to Move to the Cloud: Why a cloud CIS like VertexOne will keep you and your customers happier
VertexOne VXsmart software delivers a suite of self-service tools to meet rising customer expectations and improve satisfaction while keeping costs under control.
At VertexOne, we believe in being an extension of your team from day one throughout the duration of your contract. Our seasoned, dedicated team will anticipate your concerns and champion your utility because they understand the trends of the industry. They are proactive, knowledgeable and personable. Your team is proud to provide superior service and strives to help your utility achieve its goals.
Implementation projects for utilities don't have to be high-risk, slow, and expensive. VertexOne FastStart™ provides a templatized approach based on extensive experience with different types of utilities, ensuring your project is delivered on time and within budget.
The Water Conservation Office (WCO) mission is to provide the necessary resources to promote a water-efficient lifestyle through education, collaboration, and action to sustain water resources and elevate the value of water in Athens-Clarke County.
Due to rising costs associated with capital projects, DC Water wanted to rule out any revenue leakage from theft, uncollected and possibly unbilled revenue. They enlisted VertexOne to undertake a data-backed approach to identify sources of potential revenue leakage.
A post-implementation enhanced SaaS solution which includes cloud-based infrastructure management, application management and support, IT security services and system technical/functional upgrades.
Metropolitan St. Louis Sewer District (MSD) was challenged with making significant reductions to bad debt provisions and days sales outstanding. Although MSD was collecting 97% of its billings each year, bad debt was growing by $3.5M annually. Unlike many utilities, operating as an “unapplied service” meant that MSD does not have the option to shut off service to delinquent customers. MSD partnered with VertexOne to meet their challenge.
In our eBook, 3 Reasons Why the Cloud Presents a Better Way for Utilities to Improve Customer Experience, we review how a cloud migration with the help of VertexOne can provide an economical and easy-to-deploy solution for smooth operations, business growth, and customer service.
The customer engagement platform empowers utilities to transform data into insights that drive customer engagement and lower service costs.
Our EDI-integrated CIS platform enables energy suppliers to efficiently run billing/customer service and handle market exceptions
Learn more about our SaaS electronic data interchange (EDI) platform that allows utilities to share market transactions with energy marketers.
Numerous customizations and work-around manual processes allowed the team to circumvent system limitations and keep the business running. However useful, these stopgap measures sacrificed efficiency and effective functionality.
Refined for the unique needs of mid-sized utilities, this platform offers seamless integration with additional systems, including digital customer engagement, finance, mobile work management, GIS, assets, and more.
Reduce customer support costs through an automated self-help system that allows customers to identify and resolve concerns over high-bills.
EPCOR USA’s vision was to focus its resources on high-quality customer interactions related to resolving tough issues like water quality and conservation. However, its support staff had to spend the majority of its time fielding customer calls about high bills and other routine complaints.