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The Village of Lombard, IL launched the WaterSmart Program in 2018 to complement a large meter upgrade. The Village was looking to be more efficient with their time and find the best way to manage their new hourly data for both their internal team and their customers. Hear from the Customer Service Systems Manager how their program has helped staff to stress less, identify leaks much quicker, and educate customers!
“We have noticed that over the past year the number of phone calls has dropped, and the phone calls we are getting, the customers are more educated. It makes it easier for our team to communicate with the customer and creates less stress for the customer and team. We are a big fan of VertexOne WaterSmart.”