VertexOne serves as a single point of contact for all bill production, payment processing, and customer web or mobile self-service. Alleviate staff time and allow support specialists to spend time on more complex issues.
Why have multiple points of contact for bill production, payment processing, and customer web or mobile self-service?
Let us handle the implementation, ongoing hosting, and day-to-day operations of payment procedures with our VXpay solution.
A utility's and energy supplier's bill production, printing, and payment collection often involve numerous vendors. This not only leads to inefficiencies for the utility provider, but may also result in an inconsistent customer experience for those needing to receive and pay bills.
VertexOne offers a single point of contact for all bill production, payment processing, and customer web or mobile self-service.
Because we manage the entire process, we can guarantee consistency for customers and customer support specialists, leading to higher adoption of customer-focused technologies and, ultimately, higher payment rates.
VXpay gives your customers have access to numerous payment card industry-compliant payment options—traditional lockbox, credit and debit card drafts, e-wallet support, text to pay, retail kiosks, and more.
VertexOne started with Banner and Enlogix more than 20 years ago. Since then, we have added more than 400 features and performance upgrades.
Our expert team provides customers with Customer Suite features such as paperless billing options, auto-pay capabilities, and an array of payment plans to encourage consistent customer payment behavior.
