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A single point of contact.

A utility's and energy supplier's bill production, printing, and payment collection often involve numerous vendors. This not only leads to inefficiencies for the utility provider, but may also result in an inconsistent customer experience for those needing to receive and pay bills.

VertexOne offers a single point of contact for all bill production, payment processing, and customer web or mobile self-service.

Because we manage the entire process, we can guarantee consistency for customers and customer support specialists, leading to higher adoption of customer-focused technologies and, ultimately, higher payment rates.

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Features

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Allow payment processing through varied channels.

VXpay gives your customers access to numerous payment card industry-compliant payment optionstraditional lockbox, credit and debit card drafts, e-wallet support, text to pay, retail kiosks, and more. 

 

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Lower your cost-to-serve with adoption.

VertexOne started with Banner and Enlogix more than 20 years ago. Since then, we have added more than 400 features and performance upgrades.

Our expert team provides customers with Customer Suite features such as paperless billing options, auto-pay capabilities, and an array of payment plans to encourage consistent customer payment behavior.

VXpay Integrations

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Simplified Redirect
If you are satisfied with your existing payment provider, VXpay can easily redirect users directly to your existing payment interfaces.
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Single Sign-On
To increase electronic payment adoption with existing payment systems, VXpay will implement SSO to allow customers to have a single set of credentials.
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Embedded Payments
For a full-features, integrated payment experience, VXpay delivers an embedded payment interface directly within the customer platform.

"We have introduced and implemented major technology initiatives to improve our overall customer service ... This technology affords our customers the flexibility of performing tasks such as payments and service requests on their own and at any hour of the day."

Paul Flores Lee County Utilities