Utility Overview
The South Tahoe Public Utility District (STPUD) provides reliable and safe water distribution and wastewater collection and treatment for 14,000 water customer accounts and 18,000 wastewater accounts. The District is located next to the pristine Lake Tahoe in the Sierra Nevada mountains known for nearby ski resorts and beaches.
The Challenge
In 2010, the South Tahoe Public Utility District (STPUD) embarked upon an extensive water meter installation project that aimed to improve the efficiency and accuracy of their water distribution system. With the goal of installing meters on more than 80% of their water service connections, the District was committed to ensuring that their customers had access to reliable and real-time water use data.
Recognizing the importance of advanced technology in water management, the District took a significant step forward in 2016 when they applied for and received Watersmart (now VXsmart) Drought Resistance Funding from the Bureau of Reclamation. This funding allowed them to implement an automated meter infrastructure (AMI) system, which revolutionized their data collection and analysis capabilities.
With the AMI system in place, both District staff and water customers now have access to real-time water use data, providing valuable insights into their consumption patterns and enabling them to make informed decisions about their usage. This real-time data has also proven to be an invaluable tool for the District itself, allowing them to monitor water usage trends, identify potential leaks or anomalies, and take proactive measures to address any issues that may arise.
The Solution
The District began a hunt for a solution that would turn real-time water data into actionable insights for customers and staff. The VXsmart customer engagement and data analytics platform provided a helpful solution for the District. Unlike the utility’s current manual process, the WaterSmart (now VXsmart) platform would detects and alerts customers to notify of potential high volume or continuous use leaks automatically.
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