VXcis Customer Information System For Utilities

VXcis is a robust, user-friendly, and highly configurable CIS designed from the ground up on a stable infrastructure.

Our customer information system offers seamless integration with additional systems, including digital customer engagement, finance, mobile work management, GIS, assets, and more. Our software deployment model ensures regular updates and a predictable total cost of ownership.

Analysis 1
Business Exception Rules
Business rules engine automates complex processes with configurable levels of enforcement.
Marker 9
Automated Cycle Processing
Automated cycle processing helps minimize manual intervention and ensures timely completion of billing.
Expand 3
Standardized Guided Processes
Guided business processes enforce standardization and a consistent customer experience.
Analysis 4
Module-Based Functionality
Intuitive user navigation reduces call times, increases first call resolution and improves customer experience.

Expansive Capabilities for Utilities

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Comprehensive functionality for Customer Service, Billing, Service Orders, Remittance Processing & Collections √

Front office and back office capabilities support complete end-to-end utility customer-to-cash operations √

Designed for Usability

Intuitive user navigation reduces call times, increases first call resolution and improves customer experience √

Flexible back-office capabilities allow utilities to easily implement customized business rules √

Efficient Business Process Execution

Guided business processes enforce standardization and a consistent customer experience √ 

Business rules engine automates complex processes with configurable levels of enforcement √
 
Automated cycle processing helps minimize manual intervention and ensures timely completion of billing √
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Key Features and Functionality

Our CIS software brings users ease and flexibility with increased operational efficiency, improved customer support, and safely stored personal customer data. 

Quick reference panel with 40+ data fields for speedy resolution
End-to-end lien management and bankrupty processing
Configurable payment allocation based on business rules
Open system accounting enables easier aging & allocation review
Automated contact categorization based on CSR actions
Expansive landlord and summary billing functionality
Flexibility to add custom exceptions without development
Efficient service order prioritization and processing
Integrated work management queues
Powerful debt management functionality
Configurable outcomes for exception resolution
Comprehensive bill rating engine

Key Features and Functionality

Our CIS software brings users ease and flexibility with increased operational efficiency, improved customer support, and safely stored personal customer data. 

Analysis 8

Quick reference panel with 40+ data fields for speedy resolution

Safe

End-to-end lien management and bankrupty processing

Bill

Configurable payment allocation based on business rules

Analysis 9

Open system accounting enables easier aging & allocation review

VXcis icon black

Automated contact categorization based on CSR actions

House 3

Expansive landlord and summary billing functionality

Gears 4

Flexibility to add custom exceptions without development

Clock 3-1

Efficient service order prioritization and processing

Tablet

Integrated work management queues

Data 9

Powerful debt management functionality

Analysis 1

Configurable outcomes for exception resolution

Data 5

Comprehensive bill rating engine

Download our Utility CIS Guide

A Technology Roadmap for Reaching Your Utility’s Customer Experience Goals

Every utility out there has a unique path in its journey to provide the ultimate in customer experiences, and each is at a different stage in that journey. Yours is no different.

Your plan needs to be flexible, to adjust to changing times, new technologies, new capabilities, and new expectations—so you can react quickly to better meet your customers’ needs.

Download our Ultimate CIS Guide →

Ultimate CIS Guide Thumbnail-1

Customer Engagement

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