VXcis is a robust, user-friendly, and highly configurable CIS designed from the ground up on a stable infrastructure.
Refined for the unique needs of mid-sized utilities, this customer information system offers seamless integration with additional systems, including digital customer engagement, finance, mobile work management, GIS, assets, and more. This enhanced software as a service (SaaS) ensures regular updates and a predictable total cost of ownership.
Intuitive User Navigation
Provide your team with a system that's easy and efficient, leading to:
Reduced call times
Increased first call resolution
Enhanced data integrity
Allow your utility to focus on strategic business objectives with:
24/7 help desk support
A single point of contact
Technical and Functional Currency
Reduce your total cost of ownership and future-proof your system with:
Annual product upgrades
Regular maintenance and ongoing support
Faster Issue Resolution
Reduce call volume, spend fewer resources on problem-solving, and solve customer problems quickly and seamlessly.
Fewer Billing Errors
Use automated smart meters to obtain more accurate meter readings and ensure correct billing each and every time.
Better Customer Support
Boost customer satisfaction with an easy-to-use self-service portal, real-time service updates, customized communications, and more.
More Preference Options
Communicate with customers when and how they want. Let them set their preferences to what suits their unique needs best.
Store and retrieve past interactions, complaints, and service issues to provide the best possible experience for each customer.