Comprehensive functionality for Customer Service, Billing, Service Orders, Remittance Processing & Collections √
Front office and back office capabilities support complete end-to-end utility customer-to-cash operations √
VXcis is a robust, user-friendly, and highly configurable CIS designed from the ground up on a stable infrastructure.
Our customer information system offers seamless integration with additional systems, including digital customer engagement, finance, mobile work management, GIS, assets, and more. Our software deployment model ensures regular updates and a predictable total cost of ownership.
Comprehensive functionality for Customer Service, Billing, Service Orders, Remittance Processing & Collections √
Front office and back office capabilities support complete end-to-end utility customer-to-cash operations √
Intuitive user navigation reduces call times, increases first call resolution and improves customer experience √
Flexible back-office capabilities allow utilities to easily implement customized business rules √
Guided business processes enforce standardization and a consistent customer experience √
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Our CIS software brings users ease and flexibility with increased operational efficiency, improved customer support, and safely stored personal customer data.
Every utility out there has a unique path in its journey to provide the ultimate in customer experiences, and each is at a different stage in that journey. Yours is no different.
Your plan needs to be flexible, to adjust to changing times, new technologies, new capabilities, and new expectations—so you can react quickly to better meet your customers’ needs.
