Acton Water District: Engaging Customers with Electronic Billing Presentment

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Utility Overview

The Acton Water District began working with WaterSmart Software in February 2016 to implement a Customer Portal in addition to electronic billing presentment to satisfy their community’s demand. Acton has since capitalized on WaterSmart’s analytic capabilities to detect leaks with their automatic meter reading (AMR) system and utilizes WaterSmart’s Group Messenger to actively engage their customers with messages across multiple channels (email, automated voice, and SMS text).

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Case Study

“For our staff, it has improved some of our processes and it has helped us better work with our customers.  In terms of the customers, it has given them tools to better understand their water use and more effectively manage their water billing.”

- Matthew Mostoller, Environmental Manager
Acton Water District