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ABOUT US

At VertexOne, helping utilities provide the best customer service experience is what we do. It’s been in the DNA of the company, but also in all our people, too, since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

 

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VALUES

Customer Focus

CUSTOMER FOCUS

It’s not enough to provide world-class systems for a utility’s support, sales, and marketing team to do their jobs more efficiently. From internal CIS to customer-facing self-service capabilities and everything in between, we’re committed to providing the best customer experience possible both for utilities and their customers.

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REWARD INNOVATION

We don’t follow the leader. When it comes to delivering on our commitments, we believe the way to leapfrog the competition in speed, cost-effectiveness, and quality is to encourage and reward innovation. That’s why the VertexOne team is full of experienced utility and technology experts, but also of free-thinkers.

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QUALITY AND EXCELLENCE

At VertexOne, we strive for a certain level of success to meet the requirements of our customers by creating products and services that meet a certain standard. The only way to meet and beat our customers’ expectations is to strive for excellence by creating a high performing culture where we are committed to doing our very best.

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INVESTMENT IN PEOPLE

Our people are our greatest assets.  As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.  Whether it’s new technology, career development, or fun events, we find unique ways to keep our employees engaged and incentivized to stay.

THE BEGINNING
1985
eCIS Founded
eCIS Pioneers IBM High-Availability Outsourcing Market
1996
1997
Enlogix Founded
Union Gas & Reliance Go-Live
1998
2000
2000
Market Leader in Customer Service for Deregulated Markets
Pioneered Customer Self-Service for Utilities
2003
2005
eCIS+ Released
First SAP hosted client online
2006
2010
eCIS+ Go-Live
2010
2012
New Management Team Acquired
Developed Next Generation VertexOne
2013
2014
Customer Advantage with Multichannel
VertexOne Go-Live with Sharyland
2016
2017
VertexOne Go-Live with DC Water
Vertex Divests BPO
2018
2019
New ownership, unified branding as VertexOne

CS Week 2019

Best CIS Implementation
Best CIS Award Announcement