EPCOR USA is one of the largest private utilities in the U.S.
Southwest. It provides water, wastewater, and distribution services to
over 665,000 customers in Arizona, New Mexico, and Texas. A
subsidiary of EPCOR Utilities, it’s part of an energy services network
serving more than 1.6 million customers in the U.S. and Canada.
EPCOR’s vision has always been to deliver the best
water/wastewater, natural gas, and electricity service and the best
possible customer experience to its customers in North America. To
meet the challenges of a growing customer base and raise its
customer satisfaction levels ever higher, EPCOR had to find a CIS and a partner that would help them achieve their goals.