EPCOR USA Plans Customer Service Excellence with CIS Essentials™

Utility Overview

EPCOR USA is one of the largest private utilities in the U.S.
Southwest. It provides water, wastewater, and distribution services to
over 665,000 customers in Arizona, New Mexico, and Texas. A
subsidiary of EPCOR Utilities, it’s part of an energy services network
serving more than 1.6 million customers in the U.S. and Canada.

 

The Challenge

EPCOR’s vision has always been to deliver the best
water/wastewater, natural gas, and electricity service and the best
possible customer experience to its customers in North America. To
meet the challenges of a growing customer base and raise its
customer satisfaction levels ever higher, EPCOR had to find a CIS and a partner that would help them achieve their goals.

The Solution

VertexOne CIS Essentials™ will help EPCOR realize its goals for now and beyond. EPCOR USA is rolling out:

  • VertexOne CIS Essentials™ - A suite of VertexOne tools and services to drive automation and efficiencies in areas of service delivery and customer support where manual processes are prevalent.
  • VertexOne Customer Engagement™ suite
  • VertexOne FieldWork™

 

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Case Study

“Besides meeting all the requirements of the RFP for our 3-year initiative, I can't think of another company with so much experience laser-focused on utilities I'd want to partner with."

- Sarah Skaggs, Director of Customer Care,
EPCOR USA