EPCOR USA is one of the largest private utilities in the U.S. Southwest. It provides water, wastewater, and distribution services to over 665,000 customers in Arizona, New Mexico, and Texas. A subsidiary of EPCOR Utilities, it’s part of an energy services network serving more than 1.6 million customers in the U.S. and Canada.
EPCOR’s vision has always been to deliver the best water/wastewater, natural gas, and electricity service and the best possible customer experience to its customers in North America. To meet the challenges of a growing customer base and raise its customer satisfaction levels ever higher, EPCOR had to find a CIS and a partner that would help them achieve their goals.