VertexOne Privacy Policy

This Privacy Policy was updated on August 1, 2023.

VertexOne (“VertexOne”, “Company”, “us”, “our”, and "we”) is committed to protecting the privacy of personal information provided to us through www.vertexone.net (the “Site”). This privacy policy (“Privacy Policy”) applies to the information provided to us via our website, and describes how we collect, use, process, and share this information. If there is something you do not understand about our privacy practices, please contact us at info@vertexone.net.

Throughout this Privacy Policy, we refer to the term “Personal Information." “Personal Information” means data that identifies, or may allow someone to identify, an individual, including, for example, your name, address, telephone number, e-mail address, or other non-public information about you that is associated or linked with this type of information.

Personal Information does not include anonymous or aggregated data that can no longer be used to identify a specific person, even if combined with other data. Also, some of our customers are businesses, companies, institutions, or entities rather than individuals. We do not consider Business Information, such as title, employer’s name, work email, work phone number, work address, and other similar business information, to be Personal Information.

What Information We Collect

Information Collected Directly from You

We gather information directly from you when you utilize our Site. For example, if you reach out to us through our Site to inquire about more details regarding our products or services, subscribe to our newsletter, or request a demo, we may collect Personal Information from you such as your first and last name, email and mailing address, phone number, and details about VertexOne. In case you apply for any of the job opportunities listed on our website, we may collect information regarding your previous professional experience, contact details, and your past association with VertexOne.

Information Collected Indirectly from You

When you visit our Site, we may automatically collect information about your visit, including your browser type and language; Internet Service Provider (ISP), referring and exit websites and applications; operating system; date/time stamp of activity; clickstream data; whether you are a first-time or returning user; links you clicked on while using the Site; and your flow and navigation through the Site. We use this information to administer the Site, analyze its usage, protect it and its content from inappropriate use, and improve your Site experience.

How We Collect Your Data

You directly provide VertexOne with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

How We Use Personal Information

We only use your Personal Information for the original purposes it was given to us and to further our legitimate business interests. This includes:

• To identify you as a user of our Site.
• To send you requested information or otherwise provide you with information about VertexOne, products, and services.
• To improve the quality of experience when you interact with our Site.
• To compile, analyze, and better understand user data, demographics, and behavior.
• To send you marketing materials, newsletters, and surveys in which you might participate, whether on behalf of VertexOne or other third-party companies.
• To respond to your inquiries related to employment opportunities.
• To detect, investigate, and prevent activities that may violate our policies or be illegal.

We also use the information automatically collected about you during your use of the Site, as described above, to improve the effectiveness of our Site, operations, mobile experience, or marketing efforts, to prevent fraud and theft, and otherwise to protect our Site’s visitors, our customers, and our business.

How do we store your data?

We employ a variety of security technologies and procedures to ensure the protection of your Personal Data against unauthorized access, use, or disclosure. We have implemented stringent measures to secure the Personal Data you provide on computer servers in a controlled and secure environment, safeguarding it from any unauthorized access, use, or disclosure. We take appropriate physical, technical, and organizational measures to protect all Personal Data. For more information on the security provided through our website management system, HubSpot, please visit trust.hubspot.com.

How long do we store your data?

The duration for which we retain the information we collect about you depends on the nature of the information and how it is collected and stored. Once a reasonable period of time has passed, we will either delete or anonymize your information. If neither of these options is possible, we will securely store your information and ensure it is isolated from any further use until it can be deleted.

We hold onto the Personal Data that you provide to us when we have a continuing legitimate business need to do so (for example, to comply with our legal obligations, resolve disputes, and enforce our agreements).

When there is no longer a valid business reason to process your Personal Data, we will securely delete or anonymize the information. If deletion or anonymization is not possible, we will securely store your Personal Data and isolate it from any further processing until it can be deleted. We will delete this information at an earlier date if you so request. 

Marketing

VertexOne would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.You have the right at any time to stop VertexOne from contacting you for marketing purpose.

If you no longer wish to be contacted for marketing purposes, please unsubscribe.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How Do We Use Cookies?

VertexOne uses cookies in a range of ways to improve your experience on our website, including:

• Keeping your form submissions
• Understanding how you use our website

Furthermore, cookies play a crucial role in gathering aggregated data on site traffic and user interaction, which allows us to enhance our site and protect it against fraudulent activities. Please be assured that we do not collect any personal information through cookies without your explicit consent. In order to provide you with a personalized and engaging browsing experience, we may employ session cookies (which expire when you close your web browser) and persistent cookies (which remain on your computer until you delete them).

Deleting persistent cookies is a simple process that can be done by following the instructions in your internet browser's help file. It is important to note, however, that disabling cookies may result in certain areas of our site not functioning properly. Our cookies are encrypted in a way that only we can decipher the information they contain.

What Types Of Cookies Do We Use?

There are a number of different types of cookies, however, our website uses:

• Functionality – VertexOne uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – VertexOne uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. VertexOne sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
• Session cookies - Session cookies, also known as 'temporary cookies', help websites recognise users and the information provided when they navigate through a website. Session cookies only retain information about a user's activities for as long as they are on the website. Once the web browser is closed, the cookies are deleted. 
• First-party cookies - First-party cookies are installed directly by the website (ie domain) the user is visiting (ie the URL shown in the browser's address bar). These cookies enable website owners to collect analytics data, remember language settings, and perform other useful functions that provide a good user experience.
• Third-party cookies - Third-party cookies are installed by third parties with the aim of collecting certain information from web users to carry out research into, for example, behaviour, demographics or spending habits. They are commonly used by advertisers who want to ensure that products and services are marketed towards the right target audience.

How To Manage Cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy Policies Of Other Websites

The VertexOne website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

We utilize third-party website analytics software, including Google Analytics and HubSpot, in conjunction with our Site. Google Analytics collects anonymous data that is not utilized to personally identify a user. This data assists us in gaining a deeper understanding of how visitors engage with our Site, identifying and mitigating potential fraud and security risks, and presenting relevant advertisements, products, or services. For more information on how Google Analytics collects and processes data, please refer to "How Google utilizes data when you utilize our partners' Site or apps," accessible at https://www.google.com/policies/privacy/partners/. 

With Whom We Share Your Information

VertexOne does not sell your Personal Information. To provide you with products and services or to complete transactions requested by you, we may share your Personal Information as follows:

• With our group of companies, affiliates, and related companies per this Privacy Policy.
• With Service Providers, agents, vendors, and contractors to provide, maintain, and improve our services, including third-party service providers who assist us with network infrastructure, payment processing, security, customer support, data analytics, marketing, or other services.
• With Service Providers with whom you have requested that we share information, to fulfill the services you request.
• With companies in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business.
• With other parties as reasonably necessary to 1) comply with any applicable law, regulation, legal process or governmental request; 2) enforce or comply with our Terms & Conditions or other applicable agreements or policies; 3) protect our rights or property, or the security or integrity of our services, systems, or this Site; or 4) protect us, users of our services or the public from harm or potentially prohibited or illegal activities.

In addition, we may share aggregate, non-individual information, incapable of identifying a person, with third parties for lawful purposes. Please be aware that our site may link to other websites that may be accessed through our Site. We are not responsible for the data policies or procedures or the content of these linked websites.

Access To and Use of Your Information

You may opt out of receiving marketing-related emails, targeted advertising messages, or promotional offers from VertexOne by clicking the "unsubscribe" link at the bottom of any email you receive from us or emailing us at info@vertexone.net. Even if you opt out of receiving marketing emails, we may still need to send you communications about your account, service inquiries, and other business matters.

What Are Your Data Protection Rights?

VertexOne would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request VertexOne for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that VertexOne correct any information you believe is inaccurate. You also have the right to request VertexOne to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that VertexOne erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that VertexOne restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to VertexOne’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that VertexOne transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@vertexone.net. 

Security

Unless otherwise stated, information transmitted to us through this Site is not encrypted and could be intercepted by third parties or electronically delivered to parties other than the addressee. We cannot ensure or warrant the security of any information you transmit to us or from our Site. Otherwise, we use reasonable administrative, technical, and physical security controls to protect your Personal Information.

Exercising Your Privacy Rights

The California Consumer Privacy Act (“CCPA”) and other state or federal laws may provide you with certain rights, which VertexOne honors.  You have the following rights with respect to the Personal Information we collect, subject to certain exceptions and limitations:

• The right to know the categories or specific pieces of Personal Information we collect, use, and disclose about you, the categories of sources from which we collect your Personal Information, our purposes for collecting your Personal Information, the categories of your Personal Information that we have disclosed for a business purpose, and the categories of third parties with which we have shared Personal Information.
• The right to request that we delete the Personal Information we have collected from you or maintain about you.
• The right to not receive discriminatory treatment for the exercise of your privacy rights under the CCPA. 

We do not sell your Personal Information to any third party.

We may decline the request to delete your Personal Information if it is necessary to 1) fulfill the transaction for which the Personal Information was collected, provide you with a requested service, or one that can reasonably be expected within an ongoing business relationship with us, or to execute a contract between us; 2) identify and prevent security incidents, safeguard against malicious, deceptive, fraudulent, or illegal activities, or prosecute those responsible for such activities; 3) identify and resolve errors that impact the intended functionality; 4) comply with the California Electronic Communications Privacy Act; 5) fulfill a legal obligation; or 6) internally utilize your Personal Information in a lawful manner consistent with the context in which it was provided.

To exercise any of the aforementioned rights, kindly reach out to us at info@vertexone.net and indicate the specific right you wish to exercise.We may request additional information from you to verify your identity concerning any such request.

Changes to the Policy

From time to time, we may change this Policy and will notify you of material changes by posting the changed or modified Policy on our Site. Any changes will be effective immediately upon the posting of the revised Policy unless otherwise specified. This Privacy Policy was last updated on August 1st, 2023. 

How to Contact Us

Mail: 1321 Upland Dr. Suite 8389 Houston, TX 77043

Email: info@vertexone.net