An effective meter-to-cash process allows utilities and service providers to accurately measure user consumption, generate and distribute bills, collect timely customer payments, and achieve reliable revenue recognition.
The VertexOne software suites allow you to to go beyond the meter to consider your full customer experience. This full customer-to-cash view allows you to increase revenue generation while avoiding lost or dissatisfied customers.
Generally, the only time customers communicate with their water utility or energy provider is when they have a complaint or issue. Billing mistakes happen, and when problems arise, your response time matters.
That's why your customer support specialists need quick access to user account data when answering time-sensitive billing questions.
An effective customer-to-cash solution helps you track usage more accurately and helps your customers better understand their bills, making them more likely to pay on time.
An effective customer-to-cash process must be based on flow demand and the area served by your organization. This requires a customer information system (CIS) that is convenient, easy to learn, and able to handle complex billing, and accessible to customers.
This CIS must be convenient, easy to learn, and accessible to customers, with the ability to handle complex rate structures and payment programs.
A modern CIS billing solution is an integral part of the meter-to-cash. It should have the ability to:
Every utility out there has a unique path in its journey to provide the ultimate in customer experiences, and each is at a different stage in that journey. Yours is no different.
But because it can be a long journey, you can’t just think about what changes you need to make today. Your plan needs to be flexible, to adjust to changing times, to new technologies, new capabilities, and new expectations—so you can react quickly to better meet your customers’ needs.