Help solve billing issues with proactive communication.

Generally, the only time customers communicate with their water utility or energy provider is when they have a complaint or issue. Billing mistakes happen, and when problems arise, your response time matters.

That's why your customer support specialists need quick access to user account data when answering time-sensitive billing questions. 

An effective customer-to-cash solution helps you track usage more accurately and helps your customers better understand their bills, making them more likely to pay on time.

Implement billing as part of the customer experience.

A modern CIS billing solution is an integral part of the meter-to-cash. It should have the ability to: 

• Track and manage large volumes of your data generated by advanced metering infrastructure (AMI).
• Derive insights from your data and recognize the need for necessary adaptations or changes. 
• Respond to new mandates and local compliance requirements.
• Design and implement effective business models for revenue security and the ever-changing difficulties of the grid.
• Allow integration with software or hardware platforms developed around distributed energy resources.
• Provide self-service to your customers using online portals, automatic payments, and more.  
• Provide your team of customer service representatives with updated, accurate information about customer accounts.