Meter-to-Cash and Business Optimization

An effective meter-to-cash process allows utilities and service providers to accurately measure user consumption, generate and distribute bills, collect timely customer payments, and achieve reliable revenue recognition. 

The VertexOne software suites allow you to to go beyond the meter to consider your full customer experience. This full customer-to-cash view allows you to increase revenue generation while avoiding lost or dissatisfied customers.

Data 3
Precise Consumption Tracking
Get accurate gas, electric, and water consumption monitoring and management for residences and businesses.
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Error-Free Billing
Enjoy billing that's free of errors and unnecessary charges. Reduce service-related billing mistakes or incorrect meter readings.
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More Payment Options
Allow your customers to make and schedule payments when and how it's most convenient for them with user-friendly payment channels.
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Faster Billing
Send real-time billing updates to keep customers informed. Multichannel bill generation and delivery allow for communication through emails, text messages, user portals, and more.

We help improve your bottom line.

40% of customers reported being able to self-resolve their leak without calling or emailing their utility​
80% customer engagement reached by utilizing multiple communication channels, including voice, email, and print
20% of customers who received a print letter registered for the portal, improving email and mobile device capture
10 hours of staff time were saved each week by implementing automated processes
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Help solve billing issues with proactive communication.

Generally, the only time customers communicate with their water utility or energy provider is when they have a complaint or issue. Billing mistakes happen, and when problems arise, your response time matters.

That's why your customer support specialists need quick access to user account data when answering time-sensitive billing questions. 

An effective customer-to-cash solution helps you track usage more accurately and helps your customers better understand their bills, making them more likely to pay on time.

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Optimize the customer-to-cash process.

An effective customer-to-cash process must be based on flow demand and the area served by your organization. This requires a customer information system (CIS) that is convenient, easy to learn, and able to handle complex billing, and accessible to customers.

This CIS must be convenient, easy to learn, and accessible to customers, with the ability to handle complex rate structures and payment programs. 

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Implement billing as part of the customer experience.

A modern CIS billing solution is an integral part of the meter-to-cash. It should have the ability to: 

  • Track and manage large volumes of your data generated by advanced metering infrastructure (AMI).
  • Derive insights from your data and recognize the need for necessary adaptations or changes. 
  • Respond to new mandates and local compliance requirements.
  • Design and implement effective business models for revenue security and the ever-changing difficulties of the grid.
  • Allow integration with software or hardware platforms developed around distributed energy resources.
  • Provide self-service to your customers using online portals, automatic payments, and more.  
  • Provide your team of customer service representatives with updated, accurate information about customer accounts.

Download our CIS Guide

Ultimate Utility Customer Information System

Every utility out there has a unique path in its journey to provide the ultimate in customer experiences, and each is at a different stage in that journey. Yours is no different.

But because it can be a long journey, you can’t just think about what changes you need to make today. Your plan needs to be flexible, to adjust to changing times, to new technologies, new capabilities, and new expectations—so you can react quickly to better meet your customers’ needs.

View our Ultimate CIS Guide

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