An effective meter-to-cash process allows utilities to accurately measure user consumption, generate and distribute bills, collect timely customer payments, and achieve reliable revenue recognition.
With VertexOne's set of solutions, utilities can increase revenue generation and avoid lost revenue or dissatisfied customers.
Generally, the only time customers communicate with their water utility or energy provider is when they have a complaint or issue.
Billing mistakes happen, and when problems arise, your response time matters.
That's why customer support specialists need quick access to user account data when answering time-sensitive billing questions.
An effective meter-to-cash solution not only helps utilities track usage more accurately, but also helps customers better understand their bills, making them more likely to pay on time.
An effective meter-to-cash process must be based on flow demand and the area served by a utility.
A capable customer information system (CIS) is a crucial aspect of an effective meter-to-cash process. This CIS must be convenient, easy to learn, and accessible to customers, with the ability to handle complex rate structures and payment programs.
A modern CIS billing solution is an integral part of the meter-to-cash process. It should have the ability to:
Following a $130 million bond approval, Bullhead City took over water and wastewater services for 21,000+ customers.
Given the City's unique situation, selecting a CIS with a frictionless transition for customers and minimally burdensome evolution for City staff was critical.
Bullhead City turned to VertexOne for a suite of modern solutions allowing the City to bring their operational systems up-to-date and increase customer satisfaction while minimizing service interruptions.