VXengage Utility Customer Engagement

Q: What are the main features of VXengage?

VXengage helps utilities lower the cost to serve, improve collections, impact desired customer behavior, and increase customer satisfaction and self-service adoption. It also manages customer communications, notifications, and documentation.

Q: What makes VXengage different from other software on the market?

VXengage is a fully hosted and managed, scalable, and secure solution that integrates with many CIS systems. It provides customers with, easy-to-use self-service functions that are simple to adopt, reducing traditional call volumes, and mail and payment processing—which lowers costs; several different payment channels and methods, letting them view and pay bills 24/7, which reduces bad debt and improves collections, relevant, targeted marketing based on account information on every page, which encourages bill payment; more information than what they get from traditional channels, like detailed consumption data, financial data, helpful hints, and more—all helping to improve customer satisfaction.

Empower the customers you serve with a fully hosted, managed, scalable, and secure web and mobile self-service platform compatible with any metering system or customer information system (CIS).

VXsmart Software

Layer actionable insights from AMI consumption data, home utility reports, conservation features and cost saving recommendations.

Explore Customer Engagement Analytics

VXpay Software

Single point of contact for all bill production, payment processing, and customer web or mobile self-service.

Explore Payment Portal & Processing

Benefits of Digital Customer Engagement

Lower Cost to Serve

Adopting online and mobile self-service features leads to fewer calls to your customer care, billing, and field service technicians.

Reduce Late Payments

By allowing 24/7 payments through numerous channels, real-time notifications, and easy ways to view and pay invoices, utilities can reduce bad debt and the need for collections.

Increase Satisfaction

Provide your customers access to current and previous consumption usage, financial data, and more so they can better manage their own costs.

VXengage + VXsmart Brochure, VertexOne, V5-16-1

Drive process consistency across channels by enabling the end customer's view into the system of record.

VXengage + VXsmart Brochure, VertexOne, V5-14

Resolve customer issues by offering specific insight, closed loop tools, and recommendations.

VXengage + VXsmart Brochure, VertexOne, V5-18

Leverage real-time API calls to other systems for accurate and timely information.

VXengage + VXsmart Brochure, VertexOne, V5-15-1

Target information and offers that are specific and relevant to the end customer.

VXengage + VXsmart Brochure, VertexOne, V5-13

Offer information, tools, and easy-to-follow transactions to eliminate customer’s need to contact.

A chief engineer in a hard hat configuring utility customer engagement software on a laptop.

VXengage Features

Built specifically for utility and energy providers, VXengage helps:

Lower the cost to serve by providing multiple self-service features that ultimately reduce call volumes and enhance payment processing.
Eliminate bad debt and improve the collections process by allowing customers to view and pay bills at any time using various methods and channels.
Encourage communication with customers through targeted marketing campaigns based on demographics and account information.
Increase customer satisfaction and self-service adoption by providing detailed consumption data, financial information, helpful hints, and more.

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“VertexOne’s decades of experience providing world-class modern technology and customer experience solutions for utilities is one of the key reasons this project went so smoothly and why we’re happy to have become long-term partners. All our subsidiary utilities, their staff and their customers love the result. The VertexOne solution is scalable and flexible to support our strategy for sustained growth through many future acquisitions.”

Jeff Farney

SouthWest Water Company

“To accomplish our goals, we needed to find a platform that we could easily implement that would allow us to maximize the AMI data we were receiving, and translate it for employees and customers alike. The end-result would be improving water conservation, improving overall customer experience and engagement, and customer satisfaction.”

Laurie Loftin

Athens-Clarke County

"My advice to other utilities is to work with a company that is as forward-thinking as possible. We now have the support of people with years of proven performance, which we can tap into to minimize concerns and move forward with confidence.”

Robert Drexler

The City of Bullhead, AZ

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VXengage FAQs

What are the main features of VXengage?

VXengage helps utilities lower the cost to serve, improve collections, impact desired customer behavior, and increase customer satisfaction and self-service adoption. It also manages customer communications, notifications, and documentation.

What makes VXengage different from other software on the market?

VXengage is a fully hosted and managed, scalable, and secure solution that integrates with many CIS systems. It provides customers with

Easy-to-use self-service functions that are simple to adopt, reducing traditional call volumes, and mail and payment processing—which lowers costs.
Several different payment channels and methods, letting them view and pay bills 24/7, which reduces bad debt and improves collections.
Relevant, targeted marketing based on account information on every page, which encourages bill payment
More information than what they get from traditional channels, like detailed consumption data, financial data, helpful hints, and more—all helping to improve customer satisfaction