How Self-Service Forms Transformed Operational Efficiency at Global Water Resources, Inc.

GWR has utilized its existing product, VXsmart Forms, to enhance their self-service customer solutions. With a user-friendly three-step process, GWR staff can quickly create and publish electronic forms.

This has transformed the once tedious telephone interactions for services like establishing new connections or disconnects into just a few minutes of data entry and a confirmation email. GWR can also use VXsmart Forms for designing various helpful forms, such as service initiation, water waste reports, meter reads, and home audits. All responses are tracked in the Utility Dashboard for easy management and reference.

Download our Case Study to read more about how VXsmart Forms has greatly improved operational efficiency for GWR, benefiting the utility, the call center, and their customers.