Natick Water: Optimizing Engagement to Save Staff Time

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Utility Overview

Natick Water launched the WaterSmart Program in February 2019 to improve processes around leak detection, customer outreach, and general operational efficiency. Staff were looking for ways to get more out of their automatic meter reading (AMR) system and escape the limitations of only communicating with customers via their quarterly bills. Hear from the Natick Water team how their program has saved staff time, eased the burden on customer service, and pleased the community!

Learn more about the VertexOne WaterSmart solution today!

Case Study

“We had wanted to improve our leak detection alert system, and we were able to go from a time-consuming system of manually pulling reports each month to an automated system that we can do online.  It saves our team time, and our customers are happier. ”

- Richard Ames, GIS Coordinator/Information Management
Natick Water