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The Portland Water Bureau launched its WaterSmart program in August 2015. The staff’s goal for the program is to target assistance to low-income single-family households and help them reduce their water and sewer expenses and continue to stay engaged with Bureau assistance programs. Hear from the Portland Water Bureau’s Water Efficiency Manager and the Water Efficiency Assistant how the customer engagement platform has affected utility staff and customers.
“The customers that are using the WaterSmart portal feel much more connected to their water use and to the utility.”