Thumbnail - Customer Connections Enhancing Customer Satisfaction and Strengthening Relationships in Water Utilities

Customer Connections are key moments in your utility-customer relationship. By leveraging common moments for two-way communication, you can create a better experience for your customers and reduce your cost to serve.

Customer Connections in this Guide:

  • Outage Communication
  • Start/Stop Service
  • Program Enrollment
  • High Bill Communication

This comprehensive guide will take you on a journey through a variety of methods our cutting-edge communication tools enable you to effortlessly send tailored, individualized messages, allowing you more time to focus on crucial responsibilities such as promoting local events, offering exclusive discounts on appliances, and informing customers about assistance programs for payments.

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