Driving Decisions: How to Influence Customer Behavior

Matt Finkle serves as a Business Development Executive at VertexOne, primarily overseeing enterprise accounts for the western two thirds of North America. Prior to overseeing business development for VertexOne's meter to cash solutions, Matt led product management and client success for VertexOne's Digital Suite. This experience implementing, supporting, and evolving VertexOne's industry-leading customer self-service tools provided a valuable foundation to advise interested utilities in best-in-class software systems. Prior joining the VertexOne team, Matt received his Bachelor of Science from University of California Davis where he studied Environmental Policy and Water Management.

Jessica Henderson joined Vertex One in May 2023 as a Client Success Manager, bringing with her over 14 years of experience in the utility industry. Her journey in the industry began with hands-on work installing meters and radios in the field, where she developed a deep understanding of utility operations. Jessica then transitioned into an administrative role, where she became instrumental in driving innovation within her organization. Notably, she played a pivotal role in implementing the AMI system, and the customer portal, revolutionizing how customers interacted with utility services. Throughout her career, Jessica has achieved significant milestones and garnered recognition for her achievements. She was selected as a speaker for CS Weekly, where she shared insights on the successful implementation of leak abatement programs she spearheaded. Her expertise and accomplishments were highlighted in a WaterSmart case study, showcasing her ability to deliver tangible results, including substantial cost savings and improved leak detection and resolution processes. Jessica's dedication to driving innovation and delivering results make her a valuable asset and her proven track record in the utility sector positions her as a trusted leader in the industry.