Explore powerful and insightful materials created to support your organization in digital transformation, modernization, and business optimization.
Our digital category of solutions transforms a utility or energy company’s customer experience to become more modern, satisfying, and cost-effective.
Our revenue category of solutions plays a critical role in the utility or energy company’s ability to manage their billing and revenue process.
Regardless of your team's understanding around incoming cohort demographics and needs, many organizations are immobile when it comes to preparing for the next generation of employees and managers.
After a collaborative and straightforward implementation process the district was immediately seeing the results of removing barriers in the payment process to simplify collections and provide a user-friendly experience.
To better engage its customer base and streamline processes for its busy staff, the City of Wylie knew it needed to find a proven, cutting-edge payment solution with a history of high self-service adoption. They chose InvoiceCloud and VertexOne, as they offered everything they needed and saw immediate results.
Numerous customizations and work-around manual processes allowed the team to circumvent system limitations and keep the business running. However useful, these stopgap measures sacrificed efficiency and effective functionality.
Refined for the unique needs of mid-sized utilities, this platform offers seamless integration with additional systems, including digital customer engagement, finance, mobile work management, GIS, assets, and more.
VertexOne VXsmart software delivers a suite of self-service tools to meet rising customer expectations and improve satisfaction while keeping costs under control.
SWWC embarked upon a project to consolidate its multiple customer portals into a single, unified, and modern solution that would provide its customers across all lines of business the greatest self-service solutions. SWWC leadership also recognized the need to provide its internal customer service teams with more efficient, scalable, and automated ways to communicate with its customers.
Discover how VertexOne's VXsmart Customer Portal offers language translation options, combining the precision of human translation with the scalability of machine translation.
Deliver personalized welcome letters to account owners upon portal launch. Engage customers with digital or printed forms, additional promotions, and leak alerts. Access a marketing kit for promotional assets.
Reducing water consumption has numerous benefits, including cost savings, improved system pressure, and extended asset lifetimes.
Increase customer satisfaction and self-service adoption with VXsmart's personalized and targeted marketing communication engine.