VertexOne | Resources

Driving Decisions: How to Influence Customer Behavior

Traditional methods often don't meet the mark when it comes to lowering your utility usage targets. Now, picture utilizing the dynamic field of behavioral science to bring about significant decreases in how much your customers use. This webinar is for teams looking to see real change and deploy significant initiatives using behavioral science for both conservation and energy use reduction.

Financing Investments Through Capital Efficiency

Webinars

Utility Management

Financing Investments Through Capital Efficiency

Organizations must balance cash to debt scales with compliance restrictions, financial targets, and cash optimization. The IIJA offers new opportunities for utilities, emphasizing the need for capital efficiency due to limited funding. Successful rate adjustments require understanding days cash on hand, debt coverage ratios, and rate of return.

Evaluating your Utility Tech Stack and Knowing When to Upgrade

Webinars

Utility Management

Evaluating your Utility Tech Stack and Knowing When to Upgrade

Utilities are not just service providers; innovative utilities are also technology leaders. Whether on the customer-facing team or working directly with data models, your technology needs to improve the organization’s efficiency. When was the last time you measured the success of your technology systems? The future value propositions of utilities will be defined as much by technology capabilities as well as by business strategy.

Maximizing Value through Data-Driven Decisions

Webinars

Data Analysis

Maximizing Value through Data-Driven Decisions

In this webinar, we will be joined by industry experts to discuss two main themes. First, how can organizations facilitate a culture change internally to empower employees to utilize data-driven decision making on a regular basis. Two, what solutions can an organization utilize to better the decision making process.

Webinars

Customer Engagement

Optimizing Digital Customer Engagement and Meter-to-Cash Operations in a Post-Pandemic Environment

In a post-pandemic world, the utility industry has been forced to dramatically accelerate digital transformation. Customers expect faster resolution, access to a range of digital channels, personalized and relevant communications, and programs to help navigate the challenges of today. 

Webinars

Customer Engagement

Keeping Pace with Customer Expectations

The needs and expectations of today’s utility customers are evolving quickly, especially when it comes to how they receive utility bills and pay for services. To keep pace and reap the benefits of increased electronic payment adoption, utility providers must offer user-friendly payment experiences that are designed to improve digital conversion rates.

Webinars

Utility Management

Running a Cutting-Edge Organization

Most providers today are running as efficiently as possible. From upgrading to a modern CIS to digitizing the customer experience, organizations have successfully managed internal and external challenges. But, the obstacles of continually running an efficient, innovative organization are ever evolving. What can organizations do to stay one step ahead in this dynamic environment?

Webinars

Utility Management

Impacts of the Great Resignation

Regardless of your team's understanding around incoming cohort demographics and needs, many organizations are immobile when it comes to preparing for the next generation of employees and managers.

VertexOne Resources

Driving Decisions: How to Influence Customer Behavior

Financing Investments Through Capital Efficiency

Evaluating your Utility Tech Stack and Knowing When to Upgrade

Maximizing Value through Data-Driven Decisions

Optimizing Digital Customer Engagement and Meter-to-Cash Operations in a Post-Pandemic Environment

Keeping Pace with Customer Expectations

Running a Cutting-Edge Organization

Impacts of the Great Resignation

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