Why Digital Adoption Remains a Challenge for Utilities Digital transformation has revolutionized industries worldwide, yet adoption of digital tools i...
When Tamara Grose reflects on her nearly two decades in the energy industry, one theme stands out: transformation. Whether it’s navigating complex reg...
The retail energy market is undergoing rapid transformation, driven by technological advancements, regulatory changes, and fluctuating energy prices. ...
Choosing a new CIS is a big investment. Nothing is more important than the customer relationship, and with the average lifespan of a CIS being 15 to 2...
Back in March 2015, we proudly announced that we had saved one billion gallons of water—an achievement that marked nearly 14 years of dedication since...
The millennial generation homeownership rate has increased faster than that of other generations, with 47.9% of millennials now owning homes, and that...
Water utilities spend a disproportionate amount of time engaging with disadvantaged communities, often to address delinquent or unpaid bills and servi...
As utility billing managers, your role is pivotal in ensuring accurate, efficient, and customer-centric billing practices. This blog delves into key i...
Effective water management is crucial, especially in regions prone to droughts and water scarcity. Technological advancements have paved the way for i...
No one can argue that COVID-19 has fundamentally changed society. It extends to the way we interact with each other, how we deal with vendors and serv...
The Las Virgenes Municipal Water District (LVMWD) faced a significant challenge during a recent drought when their water supply was drastically reduce...
Utility customers have changed. They aren’t just dutifully paying their paper bill each month like they had in years past. Today, they are asking more...
Behavioral economics has emerged as a powerful tool for influencing customer behavior across various industries, and the utility sector is no exceptio...
Technology plays a crucial role in promoting sustainability and conservation efforts. With the advancements in technology, utilities now have access t...
The energy transition is upon us, and it's not just about switching from fossil fuels to renewables, it's about fundamentally reshaping how we engage ...
