A customer information system (CIS) is more than just a platform used for billing and paying. It’s also an important aspect of the meter-to-cash proce...
The millennial generation homeownership rate has increased faster than that of other generations, with 47.9% of millennials now owning homes, and that...
Utility billing solutions are platforms or systems used to monitor, oversee, and bill utility customers, or anyone receiving water, gas, electricity, ...
Another version of this article appears in CS Week Newsline, Summer 2021 Edition Where is your utility in its technology journey? Every utility out th...
On February 5th, 2020 the American Water Works Association released “AWWA’s Best Practices for AMI System Rollout as learned by the FGUA” exploring th...
Think of all the interactions you had last month across every channel as a customer. Include everything from online bill pay and text alerts to in-app...
Another version of this article appears in CS Week Newsline, Winter 2020 Edition.
These days, it’s rare to find a business of any size and in any industry that isn’t considering what analytics and business intelligence can do for th...
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Director of Customer Service for Union Gas, Dave Craven, sat down with industry veteran Todd Arnold last year at CS Week to share insights on how Unio...
Another version of this article appears in TMG's What's Next Magazine
Vertex has been faithfully serving the utility industry since 1996 with a goal to provide affordable, world-class customer experience solutions to uti...
