partners-promo.jpg

We’re not just making history. We’re blogging about it.

get-news-wallsocket-hand.jpg

Get news you can use.
Sign up, stay connected.

It’s Here: Use Our 2019 Customer Engagement Guide to Create Your Own Roadmap to the Ultimate Customer Information System

When considering a utility customer information system (CIS), there are many factors to weigh in making a selection. However, perhaps the most important consideration is better serving your customers.

Continue Reading

It’s Here: Use Our 2019 Customer Engagement Guide to Create Your Own Roadmap to the Ultimate Customer Information System

When considering a utility customer information system (CIS), there are many factors to weigh in making a selection. However, perhaps the most important consideration is better serving your customers.

Continue Reading

Customer Success Story: JEA Boosts Customer Engagement With Customer Segmentation

How well versed is your utility in customer segmentation? Does your organization fully realize the value that this particular piece of insight has the potential to deliver? Customer segmentation refers to the practice of separating a utility’s customer base into specific cohorts based on their preferences, behaviors, and personal attributes. This is rooted in maximizing value for the customer, as knowing their granular traits allows your utility to relate to them according to their specific, personal characteristics and offer solutions purpose-built to suit their unique needs.

Continue Reading

The Importance of Guiding Your Customers Along Their Journey to CIS Success

 

It's said that the journey of a thousand miles begins with a single step. This ever-touted mantra finds unique application when utilities consider upgrading or replacing their information technology infrastructures. With long lead times and tens of thousands of customers to support, the journey can indeed be a long one. Whether that first step is submitting an RFP for a new CIS, shopping solutions for an upgrade, or simply visiting websites to learn more about the options available to you, as solution providers we must always be ready to advise, guide and support our customers at any point in their decision-making process.

Continue Reading

Strengthening Utility Operations Through Advanced Analytics

It’s no secret that in the utilities industry, staying vigilant of emerging IT trends is critical, especially where your distribution infrastructure and service reliability are concerned. Recently, a trend we have seen grow and develop into useful business intelligence is leveraging analytics in your utility to improve and generate efficiencies in your organization.

Continue Reading

Art of the Possible – AI & Machine Learning Opportunities Abound for Utilities

Another version of this article appears in TMG's What's Next Magazine

Continue Reading

Vertex Awarded Top Honors at 2019 CS Week's Expanding Excellence Awards

Each year, CS Week brings together the sharpest and most forward-thinking electric, gas and water utility professionals for a week of education, networking and recognition of stellar customer service project achievements. Especially important is the latter for utility providers, as working with customer information and casting a wide net of influence in the space is the cornerstone of our business.

Continue Reading

How Underutilized Is Your Technology Investment?

Making new technology investments is a balancing act, not just for utilities, but for companies in any industry. Justifying the budget for those investments—both before the acquisition and after—can be even trickier. An IT team is under pressure to “right size” its solution landscape as well as its infrastructure and to not spend money on more capacity than is necessary.

Continue Reading

Owning Vs. Leasing Your Utility CIS, Revisited

This article was originally published on www.cloudforutilties.org and can be viewed here

Should you own or lease your information systems and architecture? It’s a debate that utilities have had for years now, and one we’ve discussed a bit, too. Vertex did some research on the pros and cons of both, just to see what’s changed. Interestingly, most of the information was old in technology-growth terms and, in many cases, out-of-date.

Continue Reading

How a Business Integrated SaaS CIS Solution Can Mitigate the Risks Posed by an Aging Workforce

This article was originally published on www.cloudforutilties.org and can be viewed here

On Monday, September 17, 2018, a class-action lawsuit alleging age discrimination was filed on behalf of three former employees against IBM. The lawsuit alleges that “IBM has discriminated, and continues to discriminate, against its older workers, both by laying them off disproportionately to younger workers and by not hiring them for open positions.”

Continue Reading