Coordinating field services for utilities is an expensive and often inefficient affair. VertexOne Mobile Workforce Management (MWM) automates the old paper-based systems, improving the efficiency of dispatch. This ensures field techs have the exact information they need, when they need it, thereby reducing rework and overtime. And when integrated with your CIS, it means better data quality to and from the field, better billing, and better overall customer satisfaction.
How? Our dispatcher dashboard lets dispatchers queue up service requests, transferring all pertinent information to remove any ambiguities. The work optimization engine then assigns each job to the best technician, showing both dispatch and the field techs the current job and what’s coming next. Then the field worker uses a handheld application to update the status of the job using structured forms and note capture, which pushes the information back to dispatchers and the CIS in real time.
All these capabilities work together to let the utility, the field tech, and the customer collaborate on their service calls, meaning greater efficiencies and cost savings for your utility and higher satisfaction for your customers.
