Water: the lifeblood of our planet. It sustains life, nurtures communities, and fuels economies. Yet, despite its critical importance, we often take t...
The consumer landscape is rapidly changing. Modern customers now expect convenience, quick responses, and a streamlined experience from their utilitie...
Omnichannel communication for utilities isn’t a two-way street—it’s a multi-lane highway. Why? Some forms of communication require a single touchpoint...
Crisis communications planning is an important part of any utility provider’s operations. Power outages, water shortages, severe weather, and more can...
Water and energy utility providers can use automatic meter readings (AMRs) to collect consumer usage data from meters. This technology can remotely co...
Modern enterprise needs are rapidly changing. New technology, an ever-evolving workforce, the gig economy, consumer expectations, and remote work envi...
As utility providers change how they operate due to the rise in remote work and ever-evolving technology, the methods they use to manage their workfor...
Power demand forecasting helps modern power utility companies make informed decisions about operations, supply, financial security, and more. Differen...
Key performance indicators (KPIs) are metrics that measure an organization's productivity and profitability. Electric utility companies can use these ...
Like any business, a utility has two essential goals—to produce and provide safe and reliable service while bringing in a steady revenue stream. Altho...
More industries are turning to digital solutions to build business resilience, oversee costs, handle emergencies, optimize resources, and track perfor...
Using key performance indicators (KPIs) to track and measure progress and success is more important than ever for utility companies. Environmental ini...
Another version of this article appears in CS Week Newsline, Summer 2021 Edition Where is your utility in its technology journey? Every utility out th...
Another version of this article appears in CS Week Newsline, Winter 2020 Edition.
On February 5th, 2020 the American Water Works Association released “AWWA’s Best Practices for AMI System Rollout as learned by the FGUA” exploring th...
