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Explore VertexOne’s approach to enhanced SaaS technology and what it can do for you.

With VertexOne's award-winning VertexOne Complete delivery model, we provide an offering that eliminates risk and ensures a high level of service.

Whether you are implementing a new CIS, upgrading your existing CIS, or using a new engagement platform, VertexOne’s service experts are an extension of your internal utility team. 




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System Upgrades
Lean on VertexOne to own and manage critical application upgrades, keep pace with demands, and maintain your technical currency.
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Application Run
With the support of subject-matter experts focused on the smooth, day-to-day operations of your technology stack, you never have to worry again.
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Cloud Management
Work with a team that provides excellent infrastructure management for greater agility as you and your customers' needs evolve.
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VertexOne provides proactive monitoring to protect your systems from any potential security threats. Rest easy with VertexOne at your side.
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Top-Tier Support
At VertexOne, we believe in being an extension of your internal team. This commitment begins on day one and continues throughout your contract.
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VertexOne Grow offers a new standard in application management.

VertexOne provides application modifications to support new features and functionality and keep pace with evolving customer needs and system requirements. Systems grow with you through: 

  • Version upgrades
  • Platform enhancements
  • Technical currency
  • Release plans
  • Regression tests
  • New features


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VertexOne Run enables utility staff to maintain confidence in their software.

We provide utility teams with support from application and technical subject-matter experts to ensure the smooth operation of their applications.

No day-to-day task should be interrupted by the mismanagement of an application. VertexOne commits to this through:

  • Single point of contact
  • Application change management processes
  • Incident response
  • 24/7 helpdesk
  • System administration
  • Batch processing
  • Disaster recovery
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Leave your cloud management to the pioneers in cloud solutions for utilities.

VertexOne Cloud provides infrastructure management and right-sizing of technology infrastructure. The means your system will always have the capacity to meet and exceed the demands of your staff and customers.

VertexOne's infrastructure management encompasses a breadth of services to support your business agility:

  • Data center management
  • Capacity management
  • Server management
  • Network management
  • Storage management
  • Technical currency


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Breathe a sigh of relief with VertexOne as your security guard.

VertexOne Secure encompasses proactive security monitoring from the best in the business. We maintain a suite of solutions and strategies to protect utility and customer data.

VertexOne IT security services go the extra mile with:

  • Intrusion detection
  • Vulnerability scans
  • Penetration monitors
  • Encryption
  • Secure file transfers
  • Security patches
  • PCI compliance
  • Incident management
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Experience the gold standard of customer service with our VertexOne support.

VertexOne's seasoned, dedicated team will anticipate your concerns and champion your utility. They are proactive, knowledgeable, and personable, with a deep understanding of trends in the industry. 

VertexOne dedicates itself to execution, delivering 100 percent of our implementations and exceeding service-level agreements. Each partnership with VertexOne includes:

  • Business development executives
  • Service delivery managers
  • Product-specific managers
  • Solution architects
  • Product managers
  • Strategy managers
  • Customer service managers

View our Support Brochure