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Explore VertexOne’s approach to enhanced SaaS technology and what it can do for you.

With VertexOne's award-winning VertexOne Complete delivery model, we provide an offering that eliminates risk and ensures a high level of service.

Whether you are implementing a new CIS, upgrading your existing CIS, or using a new engagement platform, VertexOne’s service experts are an extension of your internal utility team. 

 

 

Features

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System Upgrades
Lean on VertexOne to own and manage critical application upgrades, keep pace with demands, and maintain your technical currency.
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Application Run
With the support of subject-matter experts focused on the smooth, day-to-day operations of your technology stack, you never have to worry again.
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Cloud Management
Work with a team that provides excellent infrastructure management for greater agility as you and your customers' needs evolve.
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Security
VertexOne provides proactive monitoring to protect your systems from any potential security threats. Rest easy with VertexOne at your side.
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Top-Tier Support
At VertexOne, we believe in being an extension of your internal team. This commitment begins on day one and continues throughout your contract.
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SYSTEM UPGRADES

VertexOne Grow offers a new standard in application management.

VertexOne provides application modifications to support new features and functionality and keep pace with evolving customer needs and system requirements. Systems grow with you through: 

  • Version upgrades
  • Platform enhancements
  • Technical currency
  • Release plans
  • Regression tests
  • New features

 

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APPLICATION RUN

VertexOne Run enables utility staff to maintain confidence in their software.

We provide utility teams with support from application and technical subject-matter experts to ensure the smooth operation of their applications.

No day-to-day task should be interrupted by the mismanagement of an application. VertexOne commits to this through:

  • Single point of contact
  • Application change management processes
  • Incident response
  • 24/7 helpdesk
  • System administration
  • Batch processing
  • Disaster recovery
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CLOUD MANAGEMENT

Leave your cloud management to the pioneers in cloud solutions for utilities.

VertexOne Cloud provides infrastructure management and right-sizing of technology infrastructure. The means your system will always have the capacity to meet and exceed the demands of your staff and customers.

VertexOne's infrastructure management encompasses a breadth of services to support your business agility:

  • Data center management
  • Capacity management
  • Server management
  • Network management
  • Storage management
  • Technical currency

 

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SECURITY

Breathe a sigh of relief with VertexOne as your security guard.

VertexOne Secure encompasses proactive security monitoring from the best in the business. We maintain a suite of solutions and strategies to protect utility and customer data.

VertexOne IT security services go the extra mile with:

  • Intrusion detection
  • Vulnerability scans
  • Penetration monitors
  • Encryption
  • Secure file transfers
  • Security patches
  • PCI compliance
  • Incident management
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TOP-TIER SUPPORT

Experience the gold standard of customer service with our VertexOne support.

VertexOne's seasoned, dedicated team will anticipate your concerns and champion your utility. They are proactive, knowledgeable, and personable, with a deep understanding of trends in the industry. 

VertexOne dedicates itself to execution, delivering 100 percent of our implementations and exceeding service-level agreements. Each partnership with VertexOne includes:

  • Business development executives
  • Service delivery managers
  • Product-specific managers
  • Solution architects
  • Product managers
  • Strategy managers
  • Customer service managers

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