Enhanced SaaS Service | Utility Software

Explore VertexOne’s approach to enhanced SaaS technology.

With VertexOne's award-winning VertexOne Complete^™ delivery model, we provide an offering that eliminates risk and ensures a high level of service.

Whether you are enhancing your CIS, upgrading your existing CIS, or using a new engagement platform, VertexOne’s service experts are an extension of your internal team.

Software Support

System Upgrades

Lean on VertexOne to own and manage critical application upgrades, keep pace with demands, and maintain your technical currency.

Application Run

With the support of subject-matter experts focused on the smooth, day-to-day operations of your technology stack, you never have to worry again.

Cloud Management

Work with a team that provides excellent infrastructure management for greater agility as you and your customers' needs evolve.

Security

VertexOne provides proactive monitoring to protect your systems from any potential security threats. Rest easy with VertexOne at your side.

Top-Tier Support

At VertexOne, we believe in being an extension of your internal team. This commitment begins on day one and continues throughout your contract.

Explore VertexOne’s approach to SaaS technology.

With VertexOne's award-winning VertexOne Complete^™ delivery model, we provide an offering that eliminates risk and ensures a high level of service.

Whether you are enhancing your CIS, upgrading your existing CIS, or using a new engagement platform, VertexOne’s service experts are an extension of your internal team.

System Upgrades
Application Run
Cloud Management
Security
Top-Tier Support

VertexOne Grow™ offers a new standard in application management.

VertexOne provides application modifications to support new features and functionality and keep pace with evolving customer needs and system requirements.

VertexOne Run™ enables utility staff to maintain confidence in their software.

We provide utility teams with support from application and technical subject-matter experts to ensure the smooth operation of their applications.

Leave your cloud management to the pioneers in cloud solutions for utilities.

VertexOne Cloud^™ provides infrastructure management and right-sizing of technology infrastructure. The means your system will always have the capacity to meet and exceed the demands of your staff and customers.

Breathe a sigh of relief with VertexOne as your security guard.

VertexOne Secure^™ encompasses proactive security monitoring from the best in the business. We maintain a suite of solutions and strategies to protect utility and customer data.

Experience the gold standard of customer service with our VertexOne support.

VertexOne's seasoned, dedicated team will anticipate your concerns and champion your utility. They are proactive, knowledgeable, and personable, with a deep understanding of trends in the industry.

Serious female call center operator in headset talking with customer

SYSTEM UPGRADES

VertexOne Grow^™ offers a new standard in application management.

VertexOne provides application modifications to support new features and functionality and keep pace with evolving customer needs and system requirements. Systems grow with you through:

Version upgrades
Platform enhancements
Technical currency
Release plans
Regression tests
New features

A smiling woman wearing a headset and working in call center

APPLICATION RUN

VertexOne Run^™ enables utility staff to maintain confidence in their software.

We provide utility teams with support from application and technical subject-matter experts to ensure the smooth operation of their applications.

No day-to-day task should be interrupted by the mismanagement of an application. VertexOne commits to this through:

Single point of contact
Application change management processes
Incident response
24/7 helpdesk
System administration
Batch processing
Disaster recovery

CLOUD MANAGEMENT

Leave your cloud management to the pioneers in cloud solutions for utilities.

VertexOne's infrastructure management encompasses a breadth of services to support your business agility:

Data center management
Capacity management
Server management
Network management
Storage management
Technical currency

A Black man wearing a headset and using a laptop in a home office

SECURITY

Breathe a sigh of relief with VertexOne as your security guard.

VertexOne Secure^™ encompasses proactive security monitoring from the best in the business. We maintain a suite of solutions and strategies to protect utility and customer data.

VertexOne IT security services go the extra mile with:

Intrusion detection
Vulnerability scans
Penetration monitors
Encryption
Secure file transfers
Security patches
PCI compliance
Incident management

Smiling female entrepreneur with laptop in a meeting room

TOP-TIER SUPPORT

Experience the gold standard of customer service with our VertexOne support.

VertexOne's seasoned, dedicated team will anticipate your concerns and champion your utility. They are proactive, knowledgeable, and personable, with a deep understanding of trends in the industry.

VertexOne dedicates itself to execution, delivering 100 percent of our implementations and exceeding service-level agreements. Each partnership with VertexOne includes: