VertexOne Customer Engagement

Customer Advantage is a fully hosted and managed, scalable and secure solution that integrates with a number of CIS systems. It is designed to:

• Lower a utility’s cost to serve by providing a breadth of easy-to-use self-service functionalities the adoption of which reduce traditional call volumes as well as mail and payment processing.
• Reduce bad debt and improve collections by allowing customers to view and pay their bills 24x7 with a number of payment methods and channels.
• Influence desired customer behavior by targeted marketing based on account information and encouraging bill payment from every page.
• Increase customer satisfaction and self-service adoption by providing information not available through traditional channels, detailed consumption and financial data, helpful hints and other data customers find of interest.

Communication Advantage allows utilities to:

• Allow customer to opt-in/our of communications and manage their preferred contact method;
• Manage the content of a customer communication itself (such as verbiage of email or SMS) via tight integration with Document Advantage. (System Administrator);
• Identify events to trigger a communication (who needs to receive it and when); and
• Send the communication itself.
• Control customer notification template management system

Document Advantage provides the ability to manage customer documentation, including letters, contracts, images, audio recordings, videos, etc. and integrates with Customer Advantage and your CIS.