Experience is everything when it comes to your customer information system. But if our 20+ years in customer service technology for utilities has taught us anything, it’s that there’s no such thing as a one-size-fits-all solution. And, while every utility ultimately seeks to provide the very best in customer service experiences for its customers, each is at its own point in that journey. That’s why VertexOne takes a flexible, reliable approach to help you along the road, starting wherever you happen to be in the journey.
For utilities ready for a new CIS, we offer a state-of-the-art CIS, purpose-built for utilities, customizable to your needs, and delivered as fully managed and hosted solution in the Cloud or as an on-premise solution. But for utilities not ready to replace their CIS, we also offer modular solutions to upgrade, extend, and support your existing CIS with the latest features.
As cloud technology has matured, so has its flexibility, scalability, and security. It’s no surprise that vendors have begun rolling out enterprise software that runs in the cloud. But most cloud providers don’t have a clue about what it takes to run a utility’s technology platform—including its CIS. With VertexOne, our state-of-the-art cloud CIS for utilities, you get:
Not every company—utilities included—is ready to go all-in on cloud technologies, and that’s okay. Whether it’s a matter of data ownership, security, familiarity or any combination of these or other reasons, keeping your customer experience technology on-premise can be a great option. VertexOne On-Premise CIS solutions provide:
The VertexOne Mobile Workforce Management solution is a modular platform—either standalone or integrated with your CIS— that connects dispatchers with field technicians to optimize the scheduling of work assignments, centralize work management, and put customer info, work orders, and analytics right in the hand of field workers, so you can:
VertexOne Customer Engagement is our web and mobile self-service platform, designed to help utilities like yours lower the overall costs while improving service to their customers. By promoting and providing greater self-service adoption, Customer Engagement can increase both customer satisfaction and operational efficiency by:
For many years, VertexOne has used descriptive, diagnostic and predictive analytics to enhance customer engagement and optimize business operations for utilities. Because every utility is at a different stage in their CIS journey, we can apply this modular component to our cloud CIS, on-premise CIS or even integrate it with your legacy utility CIS. VertexOne Analytics can:
Utilities keep the same CIS for 10, 15, 20 years or longer, and that means they need expert support for the long haul. Whether you’re implementing a new CIS, upgrading your existing CIS, or maintaining a legacy system, VertexOne is a true extension of your team. We can plan implementations, support and upgrade existing systems, host your applications, provide billing services and more.