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Experience is everything when it comes to your customer information system. But if our 20+ years in customer service technology for utilities has taught us anything, it’s that there’s no such thing as a one-size-fits-all solution. And, while every utility ultimately seeks to provide the very best in customer service experiences for its customers, each is at its own point in that journey. That’s why VertexOne takes a flexible, reliable approach to help you along the road, starting wherever you happen to be in the journey.

For utilities ready for a new CIS, we offer a state-of-the-art CIS, purpose-built for utilities, customizable to your needs, and delivered as fully managed and hosted solution in the Cloud or as an on-premise solution. But for utilities not ready to replace their CIS, we also offer modular solutions to upgrade, extend, and support your existing CIS with the latest features.

Explore VertexOne’s range of customer service technology solutions and what they can do for you.

Solutions

Cloud CIS

Cloud CIS

Ready to take the plunge to the ultimate cloud CIS?
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On-Premise CIS

On-Premise CIS

Prefer an on-premise solution you can keep an eye on?
Learn more
Customer Self-Service

Customer
Self-Service

Need the latest customer self-service and mobile capabilities?
Learn more
Analytics

Analytics

Want to integrate the latest reporting, analytics and more?
Learn more
Mobile Workforce Management

Mobile Workforce Management

Need to optimize your field service teams and jobs?
Learn more
Service and Support

Service and Support

Need help maintaining your legacy CIS a while longer?
Learn more
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CLOUD CIS

Ready to take the plunge to the ultimate cloud CIS?

As cloud technology has matured, so has its flexibility, scalability, and security. It’s no surprise that vendors have begun rolling out enterprise software that runs in the cloud. But most cloud providers don’t have a clue about what it takes to run a utility’s technology platform—including its CIS. With VertexOne, our state-of-the-art cloud CIS for utilities, you get:

  • A fully hosted and fully managed CIS solution
  • All the flexibility, scalability and reliability of the cloud
  • Perpetual access to new features as they become available

 

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cloud-cis

ON-PREMISE CIS

Prefer an on-premise solution you can keep an eye on?

Not every company—utilities included—is ready to go all-in on cloud technologies, and that’s okay. Whether it’s a matter of data ownership, security, familiarity or any combination of these or other reasons, keeping your customer experience technology on-premise can be a great option. VertexOne On-Premise CIS solutions provide:

  • A full-featured CIS, purpose-built for utilities, in your own datacenter
  • The modern capabilities you want now, with the flexibility to move to the cloud later
  • An SAP-based solution and SAP support

 

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MOBILE WORKFORCE MANAGEMENT

Need to optimize your field service teams and jobs?

The VertexOne Mobile Workforce Management solution is a modular platform—either standalone or integrated with your CIS— that connects dispatchers with field technicians to optimize the scheduling of work assignments, centralize work management, and put customer info, work orders, and analytics right in the hand of field workers, so you can:

  • Lower field service costs by automating traditional paper-based processes
  • Improve the efficiency of dispatch, while reducing overtime
  • Provide better billing, less rework, and a better customer experience

 

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CUSTOMER ENGAGEMENT

Need the latest customer self-service and mobile capabilities?

VertexOne Customer Engagement is our web and mobile self-service platform, designed to help utilities like yours lower the overall costs while improving service to their customers. By promoting and providing greater self-service adoption, Customer Engagement can increase both customer satisfaction and operational efficiency by:

  • Lower the cost to serve by providing numerous customer self-service options
  • Reduce bad debt and improve collections by making self-payment easier
  • Influence positive customer behavior with reminders and better-targeted marketing

 

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tablet-analytics

ANALYTICS

Want to integrate the latest reporting, analytics and more?

For many years, VertexOne has used descriptive, diagnostic and predictive analytics to enhance customer engagement and optimize business operations for utilities. Because every utility is at a different stage in their CIS journey, we can apply this modular component to our cloud CIS, on-premise CIS or even integrate it with your legacy utility CIS. VertexOne Analytics can:

  • Reduce costs through optimized customer service strategies
  • Increase customer engagement and revenues with relevant, personalized offers
  • Reduce bad debt and minimize cost of collections with focused collections

 

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support

SERVICE AND SUPPORT

Need service and support to maintain your new or existing CIS?

Utilities keep the same CIS for 10, 15, 20 years or longer, and that means they need expert support for the long haul. Whether you’re implementing a new CIS, upgrading your existing CIS, or maintaining a legacy system, VertexOne is a true extension of your team. We can plan implementations, support and upgrade existing systems, host your applications, provide billing services and more.

  • Extend your in-house team with VertexOne, an experienced partner in “all things CIS”
  • Optimize current technology, create efficient business processes, and reduce costs
  • Choose from a wide variety of support services, including CIS, SAP, bill print/payment, implementation, hosting and more

 

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Read how we’ve guided utilities like yours in their CIS journey.

View Case Studies >

Watch our video to learn more about VertexOne

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