Our digital category of solutions transforms a utility or energy company’s customer experience to become more modern, satisfying, and cost-effective.
Our revenue category of solutions plays a critical role in the utility or energy company’s ability to manage their billing and revenue process.
Our data category digs a level deeper into a powerful set of tools meant to surface additional value out of a utility or energy company’s data.
Learn more about our SaaS electronic data interchange (EDI) platform that allows utilities to share market transactions with energy marketers.
Our EDI-integrated CIS platform enables energy suppliers to efficiently run billing/customer service and handle market exceptions
VertexOne delivers powerful solutions in line with individual business models, actively managing the Energy Supplier certification process and providing ongoing EDI transaction management support to the organizations and their trading partners.
Today, more than ever, utility customers expect more from their service providers. It's no longer sufficient to provide service - you must provide a complete experience. This guide details the various touchpoits a utility may have with their customers.
No matter what stage your business is in, this guide will provide you with a framework to define your own roadmap, including self-assessments and worksheets to get you started.
EPCOR’s vision has always been to deliver the best water/wastewater, natural gas, and electricity service and the best possible customer experience to its customers in North America. To meet the challenges of a growing customer base and raise its customer satisfaction levels ever higher, EPCOR had to find a CIS and a partner that would help them achieve their goals.
At VertexOne, we believe in being an extension of your team from day one throughout the duration of your contract. Your seasoned, dedicated team will anticipate your concerns and champion your utility because they understand the trends of the industry. They are proactive, knowledgeable and personable. Your team is proud to provide superior service and strives to help your utility achieve its goals.
The City of Billings, MT is the largest city in the state of Montana Billings provides reliable and safe water distribution, wastewater collectionnn and treatment, and garbage collection to its population of 110,000 people. Billings is located in the fertile valley of the Yellowstone River and surrounded by scenic mountain ranges. Billings partnered with VertexOne WaterSmart™ and Invoice Cloud to achieve a seamless customer experience and significant improvements in operational efficiency.
Each utility has a unique set of circumstances when upgrading its utility systems. Occasionally, a utility’s provider halts development or support of a current system in exchange for a new system. This was the case for Hendersonville. When their old CIS vendor informed them that the previous system was no longer being developed, the Utility needed to find the right vendor with a customer-centric portal and a data-driven utility dashboard.
Bullhead City turned to VertexOne for a suite of modern solutions allowing the City to bring their operational systems up-to-date and increase customer satisfaction while minimizing service interruptions.
See how you can embrace technology that enhances your utility’s customer service experience and supports employees.
Continuous growth in Lee County's customer base increased workload pressures on the county staff. Because of this, customers sometimes experienced increased call wait times when they contacted the call center for Field Service operations such as move-ins and service changes.
DC Water needed a partner to help implement new technologies to its customers. The water provider's dated technologies required an upgrade that made their services more agile, adaptable and scalable, as well as promised security within DC's government buildings.
When it comes to realizing the full benefits of Advanced Metering Infrastructure, getting the full support of utility customers is highly critical. Because AMI implementation can take years to complete, it is important for utilities to get their customers onboarded from the start.
Advanced Metering Infrastructure (AMI) is a topic on the minds of many water utility executives. Navigating the landscape of AMI vendors, technologies, and costs raises many questions. Developing a business case for a smart meter deployment can be challenging, and determining how to finance this substantial investment is equally difficult.
The City of Mansfield, TX launched the WaterSmart Program in 2018 following a massive drought that presented major challenges in customer communications. Staff were looking for ways to provide customers, with and without AMI data, greater insights around their utility bills and improve their overall customer service. Hear from the Mansfield team how their program has excelled their communication efforts, decreased community frustration, and saved everyone money!