See how EPCOR raised its customer experience bar.
Explore powerful and insightful materials created to support your organization in digital transformation, modernization, and business optimization.
No matter what stage your business is in, this guide will provide you with a framework to define your own roadmap, including self-assessments and worksheets to get you started.
Advanced Metering Infrastructure (AMI) is a topic on the minds of many water utility executives. Navigating the landscape of AMI vendors, technologies, and costs raises many questions. Developing a business case for a smart meter deployment can be challenging, and determining how to finance this substantial investment is equally difficult.
Our digital category of solutions transforms a utility or energy company’s customer experience to become more modern, satisfying, and cost-effective.
After a collaborative and straightforward implementation process the district was immediately seeing the results of removing barriers in the payment process to simplify collections and provide a user-friendly experience.
Refined for the unique needs of mid-sized utilities, this platform offers seamless integration with additional systems, including digital customer engagement, finance, mobile work management, GIS, assets, and more.
Today, more than ever, utility customers expect more from their service providers. It's no longer sufficient to provide service - you must provide a complete experience. This guide details the various touchpoits a utility may have with their customers.
In a post-pandemic world, the utility industry has been forced to dramatically accelerate digital transformation. Customers expect faster resolution, access to a range of digital channels, personalized and relevant communications, and programs to help navigate the challenges of today.
Our revenue category of solutions plays a critical role in the utility or energy company’s ability to manage their billing and revenue process.
Numerous customizations and work-around manual processes allowed the team to circumvent system limitations and keep the business running. However useful, these stopgap measures sacrificed efficiency and effective functionality.
Learn how to create a world-class meter-to-cash process with your customer information system (CIS).
This WaterSide Chat brings together two AMI experts who will share their experiences with AMI deployments, discuss financing options, and describe the path utilities can take towards modern, data-driven operations.
Most providers today are running as efficiently as possible. From upgrading to a modern CIS to digitizing the customer experience, organizations have successfully managed internal and external challenges. But, the obstacles of continually running an efficient, innovative organization are ever evolving. What can organizations do to stay one step ahead in this dynamic environment?
Our data category digs a level deeper into a powerful set of tools meant to surface additional value out of a utility or energy company’s data.
To better engage its customer base and streamline processes for its busy staff, the City of Wylie knew it needed to find a proven, cutting-edge payment solution with a history of high self-service adoption. They chose InvoiceCloud and VertexOne, as they offered everything they needed and saw immediate results.
At VertexOne, we believe in being an extension of your team from day one throughout the duration of your contract. Our seasoned, dedicated team will anticipate your concerns and champion your utility because they understand the trends of the industry. They are proactive, knowledgeable and personable. Your team is proud to provide superior service and strives to help your utility achieve its goals.
In this webinar, we will be joined by industry experts to discuss two main themes. First, how can organizations facilitate a culture change internally to empower employees to utilize data-driven decision making on a regular basis. Two, what solutions can an organization utilize to better the decision making process.
Each utility has a unique set of circumstances when upgrading its utility systems. Occasionally, a utility’s provider halts development or support of a current system in exchange for a new system. This was the case for Hendersonville. When their old CIS vendor informed them that the previous system was no longer being developed, the Utility needed to find the right vendor with a customer-centric portal and a data-driven utility dashboard.
VertexOne understands your business because we've worked with utilities for over 20 years. That's why VertexOne is a fully hosted and managed solution, designed and built for utilities.
Our award-winning, enterprise-class Customer Information System and Enterprise ERP platforms are tailored to utilities and delivered as an enhanced Software-as-a-Service featuring best practice business processes and integrated customer engagement insights.
Learn more about our SaaS electronic data interchange (EDI) platform that allows utilities to share market transactions with energy marketers.
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