No matter what stage your business is in, this guide will provide you with a framework to define your own roadmap, including self-assessments and worksheets to get you started.
The City of Mansfield, TX launched our communication tool in 2018 following a massive drought that presented major challenges in customer communications. Staff were looking for ways to provide customers, with and without AMI data, greater insights around their utility bills and improve their overall customer service.
Utilities are not just service providers; innovative utilities are also technology leaders. Whether on the customer-facing team or working directly with data models, your technology needs to improve the organization’s efficiency. When was the last time you measured the success of your technology systems? The future value propositions of utilities will be defined as much by technology capabilities as well as by business strategy.
Bullhead City turned to VertexOne for a suite of modern solutions allowing the City to bring their operational systems up-to-date and increase customer satisfaction while minimizing service interruptions.
Integrate embedded payments into your customer portal for an efficient and user-friendly way to manage finances. Say goodbye to multiple billing channels and streamline the payment process with VertexOne's all-in-one solution.
Learn how water utilities can effectively address water stress by implementing water budgets and tiered rate structures. Discover the benefits of integrating budgets with customer accounts and using social comparisons to encourage behavior change.
Reduce customer support costs through an automated self-help system that allows customers to identify and resolve concerns over high-bills.
Empower your customers to detect and resolve leaks on their own with our leak resolution system.
Unlock valuable insights and improve operational efficiency by integrating disparate data systems in utilities.
The self-assessment worksheet will help you to understand where you are today, so you can begin putting together your plan on how to plot your road map for the future.
GWR became a power user of the VXsmart forms feature set, utilizing nearly every element it provides, adapting their utility process around its unique functionality suite to serve their customers better and more efficiently. The implementation of the forms has also replaced long, tedious telephone interactions that were once required for things like establishing new service connections or doing disconnects with just a couple of minutes of data entry and a confirmation email. This has led to a boon in operational efficiency that has benefited the company, the call center, and the customers they strive to serve.
Today, more than ever, utility customers expect more from their service providers. It's no longer sufficient to provide service - you must provide a complete experience. This guide details the various touchpoits a utility may have with their customers.
EPCOR’s vision has always been to deliver the best water/wastewater, natural gas, and electricity service and the best possible customer experience to its customers in North America. To meet the challenges of a growing customer base and raise its customer satisfaction levels ever higher, EPCOR had to find a CIS and a partner that would help them achieve their goals.
At VertexOne, we believe in being an extension of your team from day one throughout the duration of your contract. Our seasoned, dedicated team will anticipate your concerns and champion your utility because they understand the trends of the industry. They are proactive, knowledgeable and personable. Your team is proud to provide superior service and strives to help your utility achieve its goals.
In this webinar, we will be joined by industry experts to discuss two main themes. First, how can organizations facilitate a culture change internally to empower employees to utilize data-driven decision making on a regular basis. Two, what solutions can an organization utilize to better the decision making process.
Learn how to create a world-class meter-to-cash process with your customer information system (CIS).
Implementation projects for utilities don't have to be high-risk, slow, and expensive. VertexOne FastStart™ provides a templatized approach based on extensive experience with different types of utilities, ensuring your project is delivered on time and within budget.
Each utility has a unique set of circumstances when upgrading its utility systems. Occasionally, a utility’s provider halts development or support of a current system in exchange for a new system. This was the case for Hendersonville. When their old CIS vendor informed them that the previous system was no longer being developed, the Utility needed to find the right vendor with a customer-centric portal and a data-driven utility dashboard.
EPCOR USA’s vision was to focus its resources on high-quality customer interactions related to resolving tough issues like water quality and conservation. However, its support staff had to spend the majority of its time fielding customer calls about high bills and other routine complaints.
The City of Billings, MT is the largest city in the state of Montana Billings provides reliable and safe water distribution, wastewater collectionnn and treatment, and garbage collection to its population of 110,000 people. Billings is located in the fertile valley of the Yellowstone River and surrounded by scenic mountain ranges.