No matter what stage your business is in, this guide will provide you with a framework to define your own roadmap, including self-assessments and worksheets to get you started.
Today, more than ever, utility customers expect more from their service providers. It's no longer sufficient to provide service - you must provide a complete experience. This guide details the various touchpoits a utility may have with their customers.
When it comes to realizing the full benefits of Advanced Metering Infrastructure, getting the full support of utility customers is highly critical. Because AMI implementation can take years to complete, it is important for utilities to get their customers onboarded from the start.
EPCOR’s vision has always been to deliver the best water/wastewater, natural gas, and electricity service and the best possible customer experience to its customers in North America. To meet the challenges of a growing customer base and raise its customer satisfaction levels ever higher, EPCOR had to find a CIS and a partner that would help them achieve their goals.
Advanced Metering Infrastructure (AMI) is a topic on the minds of many water utility executives. Navigating the landscape of AMI vendors, technologies, and costs raises many questions. Developing a business case for a smart meter deployment can be challenging, and determining how to finance this substantial investment is equally difficult.
The City of Mansfield, TX launched the WaterSmart Program in 2018 following a massive drought that presented major challenges in customer communications. Staff were looking for ways to provide customers, with and without AMI data, greater insights around their utility bills and improve their overall customer service. Hear from the Mansfield team how their program has excelled their communication efforts, decreased community frustration, and saved everyone money!
At VertexOne, we believe in being an extension of your team from day one throughout the duration of your contract. Your seasoned, dedicated team will anticipate your concerns and champion your utility because they understand the trends of the industry. They are proactive, knowledgeable and personable. Your team is proud to provide superior service and strives to help your utility achieve its goals.
Listen as utility industry experts discuss customer revenue challenges, security threats, state and self-imposed moratoriums, and more.
Watch on demand to learn how Austin Water, Southwest Water Company and Louisville Water have optimizing their meter to cash systems successfully with VertexOne.
In this webinar, we will be joined by industry experts to discuss two main themes. First, how can organizations facilitate a culture change internally to empower employees to utilize data-driven decision making on a regular basis. Two, what solutions can an organization utilize to better the decision making process.
Reduce customer support costs through an automated self-help system that allows customers to identify and resolve concerns over high-bills.
Learn how to create a world-class meter-to-cash process with your customer information system (CIS).
Each utility has a unique set of circumstances when upgrading its utility systems. Occasionally, a utility’s provider halts development or support of a current system in exchange for a new system. This was the case for Hendersonville. When their old CIS vendor informed them that the previous system was no longer being developed, the Utility needed to find the right vendor with a customer-centric portal and a data-driven utility dashboard.
EPCOR USA’s vision was to focus its resources on high-quality customer interactions related to resolving tough issues like water quality and conservation. However, its support staff had to spend the majority of its time fielding customer calls about high bills and other routine complaints.
VertexOne provides complete meter-to-cash SaaS solutions for utilities. Learn how Pinellas County Utilities looked to VertexOne to satisfy customer demands, technology requirements, and operational needs to take them to where they want to be, both now, and 10 years down the line.
The City of Billings, MT is the largest city in the state of Montana Billings provides reliable and safe water distribution, wastewater collectionnn and treatment, and garbage collection to its population of 110,000 people. Billings is located in the fertile valley of the Yellowstone River and surrounded by scenic mountain ranges. Billings partnered with VertexOne WaterSmart™ and Invoice Cloud to achieve a seamless customer experience and significant improvements in operational efficiency.
The South Tahoe Public Utility District (STPUD) provides reliable and safe water distribution and wastewater collection and treatment for 14,000 water customer accounts and 18,000 wastewater accounts. The District is located next to the pristine Lake Tahoe in the Sierra Nevada mountains known for nearby ski resorts and beaches.
The Village of Lombard, IL launched the WaterSmart Program in 2018 to complement a large meter upgrade. The Village was looking to be more efficient with their time and find the best way to manage their new hourly data for both their internal team and their customers. Hear from the Customer Service Systems Manager how their program has helped staff to stress less, identify leaks much quicker, and educate customers!
Bullhead City turned to VertexOne for a suite of modern solutions allowing the City to bring their operational systems up-to-date and increase customer satisfaction while minimizing service interruptions.
The Athens-Clarke County (ACC) Public Utilities Department (PUD) system in Georgia provides high-quality drinking water to nearly all ACC residential, commercial, governmental, and industrial users within its boundaries. The distribution system includes 827 miles of water lines and supplies service to approximately 41,300 customer accounts.