VertexOne | Resources

Deliver a Better Customer Experience with MyMeter’s Native Mobile App

As mobile devices continue to dominate the digital landscape, customers expect to manage their utility services through intuitive mobile apps. MyMeter’s Native Mobile App is designed to meet this need, providing customers with a seamless, mobile-first experience that enhances satisfaction and lowers service costs for utilities.

Measurable Improvements in Customer Service and Productivity Achieved during GRU's CIS Replacement Project

Case Studies

Cloud CIS

Measurable Improvements in Customer Service and Productivity Achieved during GRU's CIS Replacement Project

GRU's outdated CIS system presented obstacles to integrating new functionalities and core systems like FMIS and EAM, as it lacked support and failed to integrate with modern technology like AMI. Consequently, the legacy CIS system urgently needed replacement.

Empower Water Conservation with MyMeter’s Advanced Water Management

Product Information

Customer Engagement

Empower Water Conservation with MyMeter’s Advanced Water Management

Water conservation is a growing priority for both utilities and customers, and MyMeter’s Water Management solution is designed to address this need. With real-time access to water usage data, MyMeter enables customers to make informed decisions about their water consumption, helping them conserve resources and reduce costs.

Customer Engagement

Streamline Compliance and Empower Building Managers with MyMeter Benchmarking

Energy and water consumption benchmarking has become an essential tool for building managers looking to reduce costs and meet local mandates. MyMeter Benchmarking offers a seamless solution that integrates with ENERGY STAR® Portfolio Manager® to help building managers monitor and optimize energy and water use.

Customer Engagement

Empower Your Customers with MyMeter: A Smart Digital Experience

Customers demand more from their utilities. They want instant access to their account information, real-time usage data, and easy ways to pay their bills. MyMeter delivers a state-of-the-art digital experience that meets these expectations, while also providing utilities with the tools they need to enhance customer engagement, reduce operational costs, and increase efficiency.

SouthWest Water's Cohesive Customer Experience and Targeted Communications Solution

Case Studies

Customer Engagement

SouthWest Water's Cohesive Customer Experience and Targeted Communications Solution

SWWC embarked upon a project to consolidate its multiple customer portals into a single, unified, and modern solution that would provide its customers across all lines of business the greatest self-service solutions. SWWC leadership also recognized the need to provide its internal customer service teams with more efficient, scalable, and automated ways to communicate with its customers.

Driving Decisions: How to Influence Customer Behavior

Webinars

Customer Engagement

Driving Decisions: How to Influence Customer Behavior

Traditional methods often don't meet the mark when it comes to lowering your utility usage targets. Now, picture utilizing the dynamic field of behavioral science to bring about significant decreases in how much your customers use. This webinar is for teams looking to see real change and deploy significant initiatives using behavioral science for both conservation and energy use reduction.

Case Studies

Customer Engagement

How NorthWestern Energy Optimized Customer Engagement & Utility Operations

Discover how Northwestern Energy is optimizing digital customer engagement in the utility industry and how they plan to continue to prioritizing customer satisfaction and industry advancements.

The Ultimate CIS Guide: A Technology Roadmap for Utility Customer Experiences

Guides

Cloud CIS

The Ultimate CIS Guide: A Technology Roadmap for Utility Customer Experiences

No matter what stage your business is in, this guide will provide you with a framework to define your own roadmap, including self-assessments and worksheets to get you started.

Using Behavioral Science to Encourage Water Conservation: Insights & Opportunities for Water-Use Efficiency

Guides

Data Analysis

Using Behavioral Science to Encourage Water Conservation: Insights & Opportunities for Water-Use Efficiency

The water sector now employs behavioral science to persistently nudge residential customers to use water more efficiently. Our eBook begins with an in-depth analysis of how social norms, a key element of behavioral science, have been used effectively in other fields, and how they can drive gains in water efficiency.

Customer Connections: Enhancing Customer Satisfaction and Strengthening Relationships in Multi-Service Utilities

Guides

Customer Engagement

Customer Connections: Enhancing Customer Satisfaction and Strengthening Relationships in Multi-Service Utilities

Customer Connections are key moments in your utility-customer relationship. By leveraging common moments for two-way communication, you can create a better experience for your customers and reduce your cost to serve.

Water Allocation Solutions for Your Utility

Product Information

Utility Management

Water Allocation Solutions for Your Utility

Learn how water utilities can effectively address water stress by implementing water budgets and tiered rate structures. Discover the benefits of integrating budgets with customer accounts and using social comparisons to encourage behavior change.

The Significance of Public Engagement Campaigns in Driving the Success of Advanced Metering Infrastructure (AMI)

Guides

Customer Engagement

The Significance of Public Engagement Campaigns in Driving the Success of Advanced Metering Infrastructure (AMI)

When introducing Advanced Metering Infrastructure (AMI), utilities must create a communication campaign considering customers' values and behaviors. Insights from behavioral science can help develop effective strategies to enhance awareness and emphasize the value of public services provided by utilities.

Leak Detection, Alerts, and Resolution within VXsmart

Product Information

Customer Engagement

Leak Detection, Alerts, and Resolution within VXsmart

Empower your customers to detect and resolve leaks on their own with our leak resolution system.

Improving the Customer Experience with Cloud Technology: 3 Reasons Why the Cloud Presents a Better Way

Guides

Cloud CIS

Improving the Customer Experience with Cloud Technology: 3 Reasons Why the Cloud Presents a Better Way

Improving the Customer Experience with Cloud Technology reviews how a cloud migration with the help of VertexOne can provide an economical and easy-to-deploy solution for smooth operations, business growth, and customer service.

Financing Investments Through Capital Efficiency

Webinars

Utility Management

Financing Investments Through Capital Efficiency

Organizations must balance cash to debt scales with compliance restrictions, financial targets, and cash optimization. The IIJA offers new opportunities for utilities, emphasizing the need for capital efficiency due to limited funding. Successful rate adjustments require understanding days cash on hand, debt coverage ratios, and rate of return.

Integrating Embedded Payments into Your Customer Portal

Product Information

Customer Engagement

Integrating Embedded Payments into Your Customer Portal

Integrate embedded payments into your customer portal for an efficient and user-friendly way to manage finances. Say goodbye to multiple billing channels and streamline the payment process with VertexOne's all-in-one solution.

Product Information

Utility Management

Navigating the Bridge to AMI Brochure

Learn how non-AMI utilities can benefit from modern analytics technologies, customer segmentation, personalized communication, and the implementation of AMI meters.

Product Information

Utility Management

AMI Capabilities with VXsmart

Enhance your AMI deployment with VXsmart's advanced capabilities, including configurable leak detection and irrigation technology.

City of Mansfield: Meeting a Need for Better Customer Service

Case Studies

Customer Engagement

City of Mansfield: Meeting a Need for Better Customer Service

The City of Mansfield, TX launched our communication tool in 2018 following a massive drought that presented major challenges in customer communications. Staff were looking for ways to provide customers, with and without AMI data, greater insights around their utility bills and improve their overall customer service.

VertexOne Resources

Deliver a Better Customer Experience with MyMeter’s Native Mobile App

Measurable Improvements in Customer Service and Productivity Achieved during GRU's CIS Replacement Project

Empower Water Conservation with MyMeter’s Advanced Water Management

Streamline Compliance and Empower Building Managers with MyMeter Benchmarking

Empower Your Customers with MyMeter: A Smart Digital Experience

SouthWest Water's Cohesive Customer Experience and Targeted Communications Solution

Driving Decisions: How to Influence Customer Behavior

How NorthWestern Energy Optimized Customer Engagement & Utility Operations

The Ultimate CIS Guide: A Technology Roadmap for Utility Customer Experiences

Using Behavioral Science to Encourage Water Conservation: Insights & Opportunities for Water-Use Efficiency

Customer Connections: Enhancing Customer Satisfaction and Strengthening Relationships in Multi-Service Utilities

Water Allocation Solutions for Your Utility

The Significance of Public Engagement Campaigns in Driving the Success of Advanced Metering Infrastructure (AMI)

Leak Detection, Alerts, and Resolution within VXsmart

Improving the Customer Experience with Cloud Technology: 3 Reasons Why the Cloud Presents a Better Way

Financing Investments Through Capital Efficiency

Integrating Embedded Payments into Your Customer Portal

Navigating the Bridge to AMI Brochure

AMI Capabilities with VXsmart

City of Mansfield: Meeting a Need for Better Customer Service

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