eBook: Meter Moments

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Meter Moments: A Guide to Utility Omni-Channel Communication

Today, more than ever, utility customers expect more from their service providers. It's no longer sufficient to provide service - you must provide a complete experience. This guide details the various touchpoits a utility may have with their customers. From handling a high bill to communication around an outage, it's critical to inform customers of the status of their service.

 

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