SAP SUPPORT
A White Glove approach to SAP support you won’t find anywhere else.
At VertexOne, our state-of-the-art CIS solutions are built on a firm foundation: SAP. Keeping up with SAP changes means you need someone who can fully understand SAP applications and evaluate their updates. What do you get with VertexOne SAP Support service? It’s what you won’t get with most cloud or SaaS providers:
- A company with 20+ years of experience rooted in utilities
- Dedicated SAP expertise and licensing support, not just a “support line”
- Service level agreements are aligned with your business
BANNER SUPPORT
Hosting and supporting our BANNER CIS customers since 1998.
First launched in 1998, VertexOne continues to host and support its Oracle-based Banner CIS, as well as Enlogix CIS, a version customized for the Canadian Regulated Utility market. Best suited for highly regulated environments, Banner/Enlogix can accommodate over 1.5 million customers in a single installation. For Banner/Enlogix customers, we can provide:
- Expertise to reduce time and costs associated with implementation, development, and support
- QA analysts with manual and automated testers and tools to reduce defects and rework
- Technical support, Help Desk, and data center staff to provide 24/7/365 support
E-CIS SUPPORT
Still running E-CIS/eCIS+ on AS400? VertexOne has you covered.
Since the mid-1980s, utilities have been running CIS Classic, which was later redeveloped into E-CIS and then eCIS+ as software computing evolved. Though utilities tend to keep their CIS for 20 years or more, these systems’ reliance on AS400 means not only is the hardware aging, so is the workforce with the knowledge necessary to keep them running. With VertexOne E-CIS Support, you get:
- Extensive support from knowledgeable resources focused solely on ECIS and AS400
- Service level agreements and visibility from proactive service monitoring and reporting
- Configuration, change, software asset, capacity, and service supplier management
BILL PRINT/PAYMENT SERVICE
A single point of contact for customer experience and billing/payment solutions.
As in many industries, the customer experience and billing/payment platforms are often separate and non-integrated. But a significant portion of customer service issues centers around billing and payments. That’s why VertexOne offers a single point of contact for all bill production, payment processing, and customer web and mobile self-service services. You get:
- A fully hosted and managed solution in a secure, PCI-compliant datacenter
- The ability to enable additional self-service features, such as payments arrangements, enrollment, and service orders
- Integration between your chosen billing vendor and CIS system, including VertexOne, SAP, Kubra, and more
IMPLEMENTATION
Experience plus our templatized approach keeps everything predictable.
Most utility CIS projects are measured in terms of years, not months. By the time they’re done, the original requirements are out of date, costs are out of control, and the scope has changed several times. No wonder implementations are so painful, so costly, and less-than-successful. With VertexOne, things are different. We’ve leveraged decades of experience to create a templatized approach that:
- Reduces risk to ensure project delivery will be on-time and on-budget guaranteed through SLAs
- Reduces time-to-market with the VertexOne methodology, our unique “modified agile approach”
- Controls costs whether it’s a fixed-price implementation or with on-going support
HOSTING
VertexOne hosting provides end-to-end infrastructure management services.
Do today’s utilities need to build, staff, and manage a data center and every aspect of their IT infrastructure? Managing a utility’s infrastructure to support its CIS and other technology isn’t trivial. There’s the data center, networks, security, servers, software, compliance auditing, and more, not to mention business continuity in case of a disaster. A true extension of your team, VertexOne Hosting can:
- Manage your hardware, operating systems, and databases, not to mention your VertexOne applications
- Maintain your network and firewalls, test for security vulnerabilities, and execute security protocols
- Create and maintain business continuity plans, with regular disaster recovery and compliance testing
