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Explore VertexOne’s range of customer service technology solutions and what they can do for you.

 

For utilities, the journey to providing the ultimate in customer service experience can be a long and often incremental one, especially if you’re maintaining an existing CIS. Even when you arrive at your ultimate CIS, the journey isn’t over. That’s because utilities keep the same CIS for 10, 15, 20 years or longer, and that means they need expert support for the long haul.

That’s why VertexOne goes beyond just providing state-of-the-art CIS solutions and offers a wide variety of expert support services. Whether you’re implementing a new CIS, upgrading your existing CIS, or maintaining a legacy system, VertexOne’s experienced service experts are a true extension of your team. From signature CIS and SAP support to bill print and payment services, implementation planning, hosting, and infrastructure services, VertexOne Services can optimize your current technology, create efficient business processes, and reduce costs over the life of your journey. Explore VertexOne’s range of support services and what they can do for you.

 

Services

SAP Support

SAP Support

A White Glove approach to SAP support you won't find anywhere else.
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Banner CIS Support

Banner CIS Support

Hosting and supporting our BANNER CIS customers since 1998.
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E-CIS Support

E-CIS Support

Still running ECIS/eCIS+ on AS400? VertexOne has you covered.
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Bill Print / Payment

Bill Print / Payment

A single point of contact for customer experience and billing/payment solutions.
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Implementation

Implementation

Experience plus our templatized approach keeps everything predictable.
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Hosting

Hosting

VertexOne hosting provides end-to-end infrastructure management services.
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SAP SUPPORT

A White Glove approach to SAP support you won’t find anywhere else.

At VertexOne, our state-of-the-art CIS solutions are built on a firm foundation: SAP. Keeping up with SAP changes means you need someone who can fully understand SAP applications and evaluate their updates. What do you get with VertexOne SAP Support service? It’s what you won’t get with most cloud or SaaS providers:

  • A company with 20+ years of experience rooted in utilities
  • Dedicated SAP expertise and licensing support, not just a “support line”
  • Service level agreements are aligned with your business

 

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office-support

BANNER SUPPORT

Hosting and supporting our BANNER CIS customers since 1998.

First launched in 1998, VertexOne continues to host and support its Oracle-based Banner CIS, as well as Enlogix CIS, a version customized for the Canadian Regulated Utility market. Best suited for highly regulated environments, Banner/Enlogix can accommodate over 1.5 million customers in a single installation. For Banner/Enlogix customers, we can provide:

  • Expertise to reduce time and costs associated with implementation, development, and support
  • QA analysts with manual and automated testers and tools to reduce defects and rework
  • Technical support, Help Desk, and data center staff to provide 24/7/365 support

 

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E-CIS SUPPORT

Still running E-CIS/eCIS+ on AS400? VertexOne has you covered.

Since the mid-1980s, utilities have been running CIS Classic, which was later redeveloped into E-CIS and then eCIS+ as software computing evolved. Though utilities tend to keep their CIS for 20 years or more, these systems’ reliance on AS400 means not only is the hardware aging, so is the workforce with the knowledge necessary to keep them running. With VertexOne E-CIS Support, you get:

  • Extensive support from knowledgeable resources focused solely on ECIS and AS400
  • Service level agreements and visibility from proactive service monitoring and reporting
  • Configuration, change, software asset, capacity, and service supplier management

 

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billpay

BILL PRINT/PAYMENT SERVICE

A single point of contact for customer experience and billing/payment solutions.

As in many industries, the customer experience and billing/payment platforms are often separate and non-integrated. But a significant portion of customer service issues centers around billing and payments. That’s why VertexOne offers a single point of contact for all bill production, payment processing, and customer web and mobile self-service services. You get:

  • A fully hosted and managed solution in a secure, PCI-compliant datacenter
  • The ability to enable additional self-service features, such as payments arrangements, enrollment, and service orders
  • Integration between your chosen billing vendor and CIS system, including VertexOne, SAP, Kubra, and more

 

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implementation

IMPLEMENTATION

Experience plus our templatized approach keeps everything predictable.

Most utility CIS projects are measured in terms of years, not months. By the time they’re done, the original requirements are out of date, costs are out of control, and the scope has changed several times. No wonder implementations are so painful, so costly, and less-than-successful. With VertexOne, things are different. We’ve leveraged decades of experience to create a templatized approach that:

  • Reduces risk to ensure project delivery will be on-time and on-budget guaranteed through SLAs
  • Reduces time-to-market with the VertexOne methodology, our unique “modified agile approach”
  • Controls costs whether it’s a fixed-price implementation or with on-going support

 

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hosting

HOSTING

VertexOne hosting provides end-to-end infrastructure management services.

Do today’s utilities need to build, staff, and manage a data center and every aspect of their IT infrastructure? Managing a utility’s infrastructure to support its CIS and other technology isn’t trivial. There’s the data center, networks, security, servers, software, compliance auditing, and more, not to mention business continuity in case of a disaster. A true extension of your team, VertexOne Hosting can:

  • Manage your hardware, operating systems, and databases, not to mention your VertexOne applications
  • Maintain your network and firewalls, test for security vulnerabilities, and execute security protocols
  • Create and maintain business continuity plans, with regular disaster recovery and compliance testing

 

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