Now you can connect with your customers across multiple channels. Including the one they’ll actually respond to.
Utility customers have high expectations. They want to be able to interact with you anytime, anywhere, across multiple channels. Now you can deliver that kind of customer self-service, easier and more cost-effectively than ever before.
VertexOne Web and Mobile Self-Service for Utilities is a powerful utility customer experience solution that lets you:
- Interact with your customers through web, chat, mobile SMS, IVR, as well as your call center.
- Communicate outages, service orders, marketing, and credit and collections messages proactively.
- View the volume and type of interactions happening across different channels.
- Fine-tune your communication channel mix and reduce call center costs.