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Track and manage all customer documents

From contracts to previous bills, view and access all forms of documentation in the same place, including document metadata. Ensure privacy with permissions-based access for authorized users.

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Integrate with VXengage

Integration makes things easy. Improve the collections process, reduce bad debt, and positively impact customer behavior by maintaining data consistency across your various utility systems.

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Improve customer support

Impress your customers and make life easier for your teams. Give customer support specialists quick access to important documents when customers contact them to report a billing, service, or outage issue.

Trusted by Utilities Across North America

"My advice to other utilities is to work with a company that is as forward thinking as possible. We now have the support of people with years of proven performance, which we can tap into to minimize concerns and move forward with confidence."
Robert Drexler
City of Bullhead, AZ

Customer Engagement FAQs

What is customer engagement software?  

Customer engagement software is a specialized software that provides benefits and customer satisfaction through easy-to-use and digital self-service features. This software helps utilities save valuable time and resources by offering fast solutions to customer issues.

 

How can customer engagement improve customer satisfaction?  

Customer engagement improves customer satisfaction by offering greater insights into usage, providing critical customer communications at the right time, and building customer confidence in their utility.