Our file storage platform allows utilities and energy retailers to track and manage customer documentation, including letters, contracts, images, audio recordings, videos, bills, and more.
From contracts to previous bills, view and access all forms of documentation in the same place, including document metadata. Ensure privacy with permissions-based access for authorized users.
Integration makes things easy. Improve the collections process, reduce bad debt, and positively impact customer behavior by maintaining data consistency across your various utility systems.
Impress your customers and make life easier for your teams. Give customer support specialists quick access to important documents when customers contact them to report a billing, service, or outage issue.
Customer engagement software is a specialized software that provides benefits and customer satisfaction through easy-to-use and digital self-service features. This software helps utilities save valuable time and resources by offering fast solutions to customer issues.
Customer engagement improves customer satisfaction by offering greater insights into usage, providing critical customer communications at the right time, and building customer confidence in their utility.