Revolutionizing Utility Customer Engagement

Introduction

In today's digital age, utility companies face the challenge of meeting their customers' evolving expectations. VertexOne's MyMeter® addresses this challenge head-on with a robust, hosted solution that integrates seamlessly with existing utility systems.

Our platform empowers utilities to deliver exceptional digital experiences, ensuring that customers have easy access to the information and services they need, anytime and anywhere

Chapter 1

Innovative Solutions for Modern Utilities

MyMeter® is a hosted solution for utilities to deliver best in class digital experience to consumers and businesses.

A Seamless Experience Across Devices

MyMeter® is designed to meet customers where they are—on the devices they use most. Whether a customer is checking their usage history on a desktop, paying a bill on their smartphone, or setting up notifications via a tablet, MyMeter® delivers a responsive, user-friendly experience tailored to any screen size. With its intuitive design and mobile-first approach, the platform ensures that critical tools and insights are always at the customer’s fingertips, enabling them to make smarter decisions about their energy, water, or gas usage anytime, anywhere.

The Heart of Digital Utility Experiences

As the backbone of utility-customer engagement, MyMeter® bridges the gap between complex utility systems and the customers they serve. Its seamless integration with utility infrastructure simplifies operations for providers while offering a reliable, easy-to-navigate interface for end users. Trusted by more than 100 utilities, MyMeter® enhances the experience for millions of electric, water, and gas customers by making interactions faster, more intuitive, and more efficient. From account management to usage tracking, MyMeter® delivers a unified solution that transforms how customers connect with their utility providers.

"MyMeter presents the data in a straightforward manner that our customers can understand and act upon."

- Dan Husted, VP of Business Development, Lake Region Electric

Secure, Intuitive, Customer-Centric

Data security and customer satisfaction are at the core of MyMeter®. For utilities, the platform offers robust safeguards to protect sensitive information and ensure compliance with industry standards. For customers, MyMeter® unlocks a world of convenience and self-service options—whether they’re setting up automatic payments, reviewing detailed consumption data, or requesting assistance in real time. The platform’s intuitive interface is thoughtfully designed to reduce barriers and encourage engagement, creating a trusted digital environment where customers feel empowered to take control of their utility needs.

Chapter 2

The Digital World Has Gone Mobile

In today’s mobile-first world, users are spending 90% of their time on native mobile apps, like MyMeter®. According to recent JD Power digital utility reports, user satisfaction with native mobile apps significantly outpaces that of desktop or mobile web solutions. For utilities, this shift underscores the critical importance of having a mobile app that not only performs but delights

Achieve Top-Tier Digital Utility Status

The best-in-class MyMeter® app is a game-changer, instantly elevating your utility into the digital elite. With its sleek, modern design and robust feature set, MyMeter® provides a mobile experience that sets a new standard for customer engagement and satisfaction. Whether accessing billing, monitoring usage, or managing accounts, customers will enjoy seamless interactions that make your utility stand out.

More Than Bill Payment—A Mobile Experience That Excels

>Research shows that the most successful digital utility apps offer more than basic functionality. Customers expect a rich, comprehensive feature set that goes beyond bill payment. The MyMeter® app meets and exceeds these expectations by providing users with intuitive access to every feature available on the desktop version. From detailed usage data to service notifications and payment options, the app is a complete solution for today’s connected customer.

Flexible, Fast, and Ready to Use

Designed with ease of use in mind, the MyMeter® app is ready to deliver value from the moment it’s downloaded. Customers simply select their utility and start managing their accounts right away—no complicated setup required. For utilities seeking a unique branded experience, MyMeter® also offers fully customizable solutions to reflect your identity while delivering the same superior functionality.

Chapter 3

Engage and Empower Through Automated Benchmarking

MyMeter® benchmarking fosters a culture of resource efficiency and sustainability, increasing awareness of energy and water use while encouraging participation in utility programs. It also supports compliance with city and state ordinances, providing a smarter, more streamlined experience for utilities and their customers.

Create a Better Customer Experience

By integrating seamlessly with ENERGY STAR® Portfolio Manager® and utility customer information systems, MyMeter® simplifies data management for both customers and utilities. Secure and seamless links enable users to access valuable feedback about their utility usage effortlessly, reducing internal support demands and improving customer satisfaction. With hassle-free automation, costly backend processes for data access requests become a thing of the past.

Simplify Compliance with Smart Automation

Automated Benchmarking: Generate and track benchmarking scores, usage intensity metrics, and performance data with ease.
Streamlined Data Transfers: Automate historical and monthly usage and cost updates, saving customers time while keeping them engaged.
Portfolio-Level Insights: Group multiple accounts and meters for comprehensive building or portfolio analysis.
Whole-Building Solutions: Simplify multi-tenant data requests and provisioning for whole-building aggregation.
Integrated Functionality: Link to existing ESPM properties or manage property characterization and scoring directly through MyMeter’s interface.
Effortless Consent Management: Automate tenant consent workflows and enforce threshold policies with online notifications and authorization tools.

Go beyond benchmarking

Get next-level tools for meter data insight and building operator engagement. Leverage MyMeter’s core features to help your customers manage energy and water use and guide building performance optimization.

Equip facility managers with tools to monitor usage trends and receive alerts if demand or consumption exceeds defined thresholds
Offer real-time monitoring and submetering in combination with gateway devices tied to utility meters or circuit-level sensors to diagnose and manage peak demand events
Provide insights on reactive loads and power factor impacts
Share action recommendations based on facility audits and ongoing building commissioning best practices
Recognize and reward building team and community achievements based on benchmarking results and completed actions

MyMeter-Continuous-Engagement

Chapter 4

Elevating Customer Experience with Self-Service and Engagement

MyMeter® transforms the way utilities interact with their customers by seamlessly integrating a robust “My Account” experience within your website, under your brand. This comprehensive platform empowers customers to manage their accounts, pay bills, and access critical information—all while reducing costs and enhancing engagement for utilities.

Empowering Customers with Self-Service

MyMeter® transforms self-service into an empowering experience, giving customers the control and convenience they value most.

Mymeter-customers-that-matter

By enabling customers to address their needs independently, MyMeter® reduces call center volume by up to 5%, lowering operational costs while improving response times for more complex inquiries.

Transforming Utility Interactions Into Meaningful Engagements

Engaged customers are satisfied customers—and MyMeter® makes every interaction count. Whether paying bills, configuring alerts, analyzing usage, or enrolling in programs, MyMeter® turns routine transactions into valuable touchpoints that build trust and loyalty.

Unlike standalone engagement platforms, MyMeter® combines self-service, payments, alerts, and data analysis in one intuitive interface. With tools like the Rate Analyzer, CSR/MSR Impersonate mode, and even Alexa integration, utilities can elevate the customer experience while simplifying operations.

"Love this app. I’ve recently started managing my energy usage in meticulous detail and this app is an invaluable asset."

- Electric Utility Customer

Proven Results for Customer Satisfaction

Utilities using MyMeter® have achieved measurable success:

Improved customer satisfaction scores, as noted in JD Power and ACSI ratings.
Inclusion in top-rated utility segments across the Midwest and beyond.
Increased adoption of utility programs and services through user-friendly design and proactive communications.

MyMeter® provides a platform that engages customers where they are—on their devices, under your brand, and on their terms. By putting more control into customers’ hands, utilities can foster deeper connections, increase satisfaction, and achieve operational efficiencies that benefit everyone.

Chapter 5

Seamless Rollouts, On Time and On Budget

MyMeter® simplifies integration with your IT infrastructure, ensuring your digital experience is live quickly, efficiently, and cost-effectively.

Effortless Plug-and-Play Integration

Just like the best apps that need no manual to use, MyMeter® is designed to work right out of the box. In today’s fast-paced digital world, utilities can’t afford lengthy or costly implementations. With MyMeter®, you won’t have to.

Mymeter-Golive-ontime

A Proven Process for Swift Success

Years of meticulous design have made MyMeter® uniquely straightforward to implement. Thanks to our disciplined and efficient approach, utilities consistently see on-time, on-budget rollouts. Don’t just take our word for it—our customers can attest to seamless deployments that minimize disruption while maximizing impact.

Focused on Value, Not Overhead

Why spend more on implementation than on the product itself? At MyMeter®, we believe extensive, months-long implementations are outdated. Our mission is to bring your customers online quickly, so you can start delivering exceptional digital experiences without delay.

"The responsiveness, creativity and level of care provided by your team allowed the success of our customer and user engagement plan for this first milestone release. Please share our gratefulness and excitement with the AI team. Looking forward to continued successes."

- Cathy, Snohomish County PUD