Utility Overview
Originally founded in 1891 and headquartered in Sugar Land, Texas, SouthWest Water Company’s (SWWC) utility subsidiaries own and operate regulated water and wastewater systems that serve over 600,000 residential and business customers. These subsidiaries include 15 separate lines of business and span five states—Alabama, California, Oregon, South Carolina, and Texas—each of which is broken down into multiple districts.
The Challenge
SWWC embarked upon a project to consolidate its multiple customer portals into a single, unified, and modern solution that would provide its customers across all lines of business the greatest self-service solutions. SWWC leadership also recognized the need to provide its internal customer service teams with more efficient, scalable, and automated ways to communicate with its customers.
The Solution
The VertexOne team worked closely alongside SWWC staff to define detailed requirements to meet the utility’s vision, its business goals, and its customers’ needs. It then proposed a solution that included VertexOne Customer Advantage™ and VertexOne Communication Advantage™, configured and tailored to meet SWWC’s unique needs and requirements.
By using VertexOne Customer Advantage™, SWWC would gain a single customer engagement interface with robust, consistent functionality for all customers, yet be individually branded for each subsidiary. This solution offered enhanced features and functionality for SWWC staff and customers.
VertexOne’s re-named product portfolio echoes the company’s long-standing mission to enhance the customer experience. Therefore, products mentioned in these resources may not reflect our current portfolio names. Click the link to learn more about our product renaming and restructure.
