In today's digital age, the utility industry is undergoing a transformation driven by customer-centric initiatives. One significant development is the...
In today's rapidly evolving utility landscape, technology plays a pivotal role in transforming operations and enhancing customer experiences. One key ...
While utilities are not new to the data sphere, the volume of data that modern, digital utilities are forced to deal with along with the increasing si...
The introduction of cloud computing can transform the operational side of business. With hectic day-to-day company tasks, dedicating time for on-premi...
In the concluding segment of our series highlighting the advantages of transitioning to a cloud-based Customer Information System (CIS), we delve into...
In the dynamic landscape of today's digital era, where access to information reigns supreme, the demand for agility has reached unprecedented levels. ...
Water: the lifeblood of our planet. It sustains life, nurtures communities, and fuels economies. Yet, despite its critical importance, we often take t...
The consumer landscape is rapidly changing. Modern customers now expect convenience, quick responses, and a streamlined experience from their utilitie...
Omnichannel communication for utilities isn’t a two-way street—it’s a multi-lane highway. Why? Some forms of communication require a single touchpoint...
Crisis communications planning is an important part of any utility provider’s operations. Power outages, water shortages, severe weather, and more can...
Water and energy utility providers can use automatic meter readings (AMRs) to collect consumer usage data from meters. This technology can remotely co...