Over the past decade, utilities, governments, businesses, and nonprofits have come to realize that financial considerations and information aren’t the...
The consumer landscape is rapidly changing. Modern customers now expect convenience, quick responses, and a streamlined experience from their utilitie...
Even without the perils of the economic rollercoaster, having effective strategies to manage billing, payment collection, and ongoing customer support...
Omnichannel communication for utilities isn’t a two-way street—it’s a multi-lane highway. Why? Some forms of communication require a single touchpoint...
Crisis communications planning is an important part of any utility provider’s operations. Power outages, water shortages, severe weather, and more can...
Every year, utilities collect massive amounts of data about their customers, their operations, and their infrastructure, and it is increasing at an ex...
Another version of this article appears in TMG's What's Next Magazine