We know that the goal of meeting customer expectations is a moving target. Today, utilities and energy companies need to evolve past simple providing reliable access to water, gas, electric services. As shopping has overwhelmingly transitioned to take place online, it is critical to implement a digital marketplace to sell any non-core services you have available to customers. This creates a new revenue stream to power your business into the future and delights your customers.
Implementing a digital marketplace is only step one for generating a reliable revenue stream for non-core services. Your marketplace must have a suite of capabilities proven to deliver successful results and engagement.