The City of Mansfield, TX launched the WaterSmart (now VXsmart) Program in 2018 following a massive drought that presented major challenges in customer communications. Staff were looking for ways to provide customers, with and without AMI data, greater insights around their utility bills and improve their overall customer service. Hear from the Mansfield team how their program has excelled their communication efforts, decreased community frustration, and saved everyone money!
“The biggest value is the communications piece, and how we are able to reach out and message to our customers. With VertexOne WaterSmart, we are able to be proactive, reach out to specific customers, and provide leak alerts.” - Jeff Price, Utilities Director, Mansfield Water Utilities