WaterSmart Customer Engagement | VertexOne

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The WaterSmart customer engagement and data analytics platform is designed to help utilities reduce the cost to serve their customers, improve operational efficiency and increase customer satisfaction with powerful outbound communication solutions, automated self-service and water usage insights.

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ALERTS & NOTIFICATIONS

Utility end-users get peace-of-mind and control with leak alerts, My Use Notifications, and Bill Forecast Notifications

  • Advanced leak alert algorithm detects and alerts customers about potential leaks in their home and helps them identify the source of the leak
  • My Use Notifications notify customers when their water use is higher than normal, helping them avoid billing surprises
  • Bill Forecast Notifications inform customers, prior to the end of the billing cycle, that they are likely to have high water use on their upcoming bill
  • Alerts and notifications are available on an opt-in basis
  • Customers can choose to receive alerts and notifications by email, text, and voice
  • Alerts and notifications are available regardless of meter type (AMI, AMR, manual read)

CUSTOMER PORTAL

Utility customers access the Portal for more detailed analysis of their water use and a suite of self-service solutions

  • Single place for customers to get context on their water use, check and resolve leaks, sign up for paperless billing, submit forms, and view targeted messages about local events and programs
  • Bill Explainer for automated self-help for customers to identify and resolve concerns over high bills
  • Electronic Bill Presentment and Payments to view and pay bills online
  • Interactive money and water-saving recommendation library, customized for each meter-class profile
  • Available in both English and Spanish

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UTILITY ANALYTICS DASHBOARD

Utility staff access visually insightful analytics, reporting, and customer relationship tools through an easy-to-use interface

  • Group Messenger module for mass customized outreach
  • Build custom Lists for additional water-use analysis or messaging to groups of customers
  • Create and publish digital forms to gather customer information with ease
  • Program performance reporting
  • Customer segmentation and geospatial analytics
  • Customer Relationship Management (CRM) capabilities
  • Rebate program participation metrics
  • Manual read, AMR & AMI compatible
  • Reduced staff time

WaterSmart Customer Engagement FAQs

What is utility analytics? 

Utility analytics for water, electricity, and natural gas suppliers can include data algorithms to surface actionable insights, bill and rate modeling, predictive maintenance, customer segmentation, revenue impacts, load forecasting, monthly usage, leak detection, and more.

How is the WaterSmart platform different from similar products on the market? 

The WaterSmart customer engagement and data analytics platform:

  • Provides an advanced closed-loop leak detection algorithm that detects and notifies customers about potential leaks and offers guided self-service resolution tips.
  • Alerts customers with My Use notifications and Unplanned Use notifications when their water use is higher than usual, helping them avoid billing surprises.
  • Uses Bill Forecast notifications to inform customers if they’re likely to have high water use on their next bill Offers an opt-out or opt-in option for all alerts and notifications configurable 24x7x365.
  • Allows customers to receive notifications through email, text, or voice messages. Provides alerts and notifications regardless of meter type (AMI, AMR, or manual read).

What are the main features of WaterSmart? 

WaterSmart’s Utility Dashboard allows utilities to:

  • Aggregate hundreds of different insights across their entire customer base for a macro view of consumption and impacts and surfaces actionable insights to help utility staff save time.
  • Send targeted and timely communications to customers using a group messaging system.
  • Quickly resolve issues with customers and find solutions and answers related to their water consumption when they call.

What is end-user utility software? 

This is software was built with the end user's preferences and needs in mind. Proven to encourage behavior change, improve satisfaction, and reduce burden on customer service staff.

What is a customer engagement platform? 

A customer engagement platform is software accessible from any internet connected-device that helps utilities improve customer relationships through self-service capabilities, bill notifications, account maintenance, and advanced communication methods.