The WaterSmart customer engagement and data analytics platform is designed to help utilities reduce the cost to serve their customers, improve operational efficiency and increase customer satisfaction with powerful outbound communication solutions, automated self-service and water usage insights.
ALERTS & NOTIFICATIONS
Utility end-users get peace-of-mind and control with leak alerts, My Use Notifications, and Bill Forecast Notifications
- Advanced leak alert algorithm detects and alerts customers about potential leaks in their home and helps them identify the source of the leak
- My Use Notifications notify customers when their water use is higher than normal, helping them avoid billing surprises
- Bill Forecast Notifications inform customers, prior to the end of the billing cycle, that they are likely to have high water use on their upcoming bill
- Alerts and notifications are available on an opt-in basis
- Customers can choose to receive alerts and notifications by email, text, and voice
- Alerts and notifications are available regardless of meter type (AMI, AMR, manual read)
CUSTOMER PORTAL
Utility customers access the Portal for more detailed analysis of their water use and a suite of self-service solutions
- Single place for customers to get context on their water use, check and resolve leaks, sign up for paperless billing, submit forms, and view targeted messages about local events and programs
- Bill Explainer for automated self-help for customers to identify and resolve concerns over high bills
- Electronic Bill Presentment and Payments to view and pay bills online
- Interactive money and water-saving recommendation library, customized for each meter-class profile
- Available in both English and Spanish
UTILITY ANALYTICS DASHBOARD
Utility staff access visually insightful analytics, reporting, and customer relationship tools through an easy-to-use interface
- Group Messenger module for mass customized outreach
- Build custom Lists for additional water-use analysis or messaging to groups of customers
- Create and publish digital forms to gather customer information with ease
- Program performance reporting
- Customer segmentation and geospatial analytics
- Customer Relationship Management (CRM) capabilities
- Rebate program participation metrics
- Manual read, AMR & AMI compatible
- Reduced staff time
