Schedule a Consultation

Why It Works


trusted icon
Leadership and Experience
We have delivered high-quality customer experience solutions to utilities for nearly 30 years.
customer review icon
The VertexOne Methodology
Our commitment to flawless project execution increases the likelihood of high-quality, on-budget implementation.
laurel wreath icon
Risk Management and Prevention
We take steps to manage scope creep and risks throughout the process, from initial planning to final integration.
online payment icon
Cost Control and Monitoring
Our fixed price, ongoing support, and service-level agreement give you a cost of ownership with no surprises.
automation icon
Templatized Implementation Approach
We take a templatized approach that is built on years of expertise with various utilities across North America.

Success Story: Pinellas County Utilities

Industry's First 100% Remote Go-Live during the COVID-19 Pandemic

Two weeks before the planned go live, the United States was effectively shut down because of COVID-19. Instead of rescheduling the deployment to a later date, VertexOne leveraged its unique remote delivery model, making the VertexOne VXcis (formerly VertexOne CIS Enterprise™) deployment for PCU the first 100 percent remote go-live of an entire CIS solution.

 Learn More with our PCU Case Study Brief → 

Feature Image for Resource Center and Page Image-8
Project management team of engineers and architects are handshake together after dealing their project

Get a streamlined, templatized approach.

Whether a utility is replacing its customer information system (CIS) or upgrading existing software, the process can be complex.

That’s why we offer a solution with a different approach. Our methodology takes a modified agile approach, combining the best of agile and waterfall project planning and execution.

This approach focuses on reducing risks with requirement definition, project resourcing, accounting for integration and data conversion efforts, and managing scope creep with change management.

From migration to end-user buy-in, our methodology makes the entire implementation process as seamless as possible.