VertexOne CIS EssentialsTM is a robust, user-friendly and highly configurable Customer Information System (CIS) built from the ground-up on a stable infrastructure. Our platform has been refinedfor the unique needs of mid-sized utilities. The system offers a platform with seamless integration to additional systems including digital customer engagement, finance, mobile work management, GIS, asset, and more.VertexOne CIS EssentialsTM is provided as an enhanced SaaS solution, which ensures regular access to enhancements for utilities and a predictable total cost of ownership.
Utility Benefits
Intuitive User Navigation
Provide your team a system that is easy and efficient to use that results in:
Reduced call times
Increased first call resolution
High data integrity
Managed Services
Allow your utility to focus on strategic business objectives with:
24x7 Help desk support
Single point of contact
Disaster Recovery
Hosting
Technical and Functional Currency
Reduce your total cost of ownership and future-proof your system with:
Annual product upgrades
Regular maintenance
Minimize interruptions
Customer Benefits
Faster issue resolution
Minimize billing errors
Superior customer experience
Effective customer communication
Enhanced personalization
“By moving to a fully hosted and managed platform, we are able to expand functionality with additional VertexOne modules and agile services, quickly adapting to rapidly changing business demands.” – Peter Cloutier, Lee County Utilities
