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VertexOne Implementation Support

Implementation projects for utilities needn’t be risky, drawn out, and expensive propositions. VertexOne Implementation Support changes all of that, with a templatized approach based on extensive experience working with all different types of utilities.

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Experience plus our templatized approach keeps everything predictable.

Whether a utility is considering a full CIS replacement project, adding the latest in reporting and analytics, or simply upgrading their existing infrastructure and software, implementation projects can be a nightmare. The evaluation and selection process, the planning, implementation, data conversion, and testing—put together these can spell a long, drawn-out timeline, scope creep, budget overruns, and sadly, the potential for failure.

That’s why VertexOne offers a solution, a different approach from the traditional implementation project. With VertexOne Implementation Support, we use the VertexOne methodology, a modified agile approach that combines the best of both agile and waterfall project planning and execution. This approach focuses on reducing risks from Day One, using requirements definition, projects resourcing, accounting for required integrations and data conversion efforts, and change management to manage scope creep. From migration to end-user buy-in, the VertexOne methodology makes the entire implementation process as seamless as possible.

We believe the best surprise is no surprise—except for the delight of having delivered your project on time, on budget, and with an outcome that meets or exceeds expectations.

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Leadership And Experience

VertexOne has been delivering excellence in customer experience technologies to utilities of all sizes for over 20 years, so we understand your needs and your customers’ needs more than most implementation consultants.

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VertexOne Methodology

VertexOne’s commitment to flawless project execution and its structured, rigorous, yet agile methodology significantly increases the likelihood of an on-time, high quality, and on-budget implementation.

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Better Risk Management

Risk management is key to delivering your project on time and on budget. We consider everything from planning to integration, data conversion to user testing, and change management to reduce scope creep.

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Cost Control

We believe having a predictable total cost of ownership means no surprises—in a good way. VertexOne provides a fixed price for its implementations, as well as on-going support with SLA guarantees.

9 and 12

Month CIS Implementations VertexOne has delivered the VertexOne CIS solution—built on Tier-1 SAP S/4HANA—within 9 and 12 months for both regulated and deregulated markets.

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Change Orders Our VertexOne methodology ensures budgets are met, proven by the VertexOne Implementation Team completing projects with zero dollars spent on change orders during implementation.

20+

Years Experience VertexOne has over two decades of experience with successful implementations of utility-focused CIS, customer engagement, billing, and mobile workforce management systems.


“The fact that the same vendor that helped us through the implementation was the same vendor that was going to be running the system for the next 7 years was instrumental in driving success.”

– Tom Kuczynski, VP of Information Technology at DC Water

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