Often a utility’s bill production, printing, and payment collection involve numerous vendors. Yet another vendor or two could be involved with the utility’s web and mobile customers self-service options. The leads not only to inefficiencies for the utility, but also a fragmented, often confusing customer experience for those needing to receive and pay their bills.
That’s why VertexOne offers a single point of contact for all bill production, payment processing, and customer web and mobile self-service. Our Customer Advantage solution can integrate with most any bill production and payment vendor, as well as numerous CIS systems. And because we manage the entire process, we can ensure that what your customer sees online or on their mobile devices in real time is the same as what your customer service agents see. That leads to higher adoption of these customer technologies and ultimately higher payment rates.
Your utility gets full billing document composition, print and mail services, not to mention PDF and e-bill generation and delivery, all with a single vendor POC. Your customers get numerous PCI compliant payment options—traditional lockbox, credit/debit card drafts, e-Wallet support, text to pay, and retail kiosks, to name a few. Everyone wins.
