Often a utility’s bill production, printing, and payment collection involve numerous vendors. Yet another vendor or two could be involved with the utility’s web and mobile customers self-service options. The leads not only to inefficiencies for the utility, but also a fragmented, often confusing customer experience for those needing to receive and pay their bills.
That’s why VertexOne offers a single point of contact for all bill production, payment processing, and customer web and mobile self-service. Our Customer Advantage solution can integrate with most any bill production and payment vendor, as well as numerous CIS systems. And because we manage the entire process, we can ensure that what your customer sees online or on their mobile devices in real time is the same as what your customer service agents see. That leads to higher adoption of these customer technologies and ultimately higher payment rates.
Your utility gets full billing document composition, print and mail services, not to mention PDF and e-bill generation and delivery, all with a single vendor POC. Your customers get numerous PCI compliant payment options—traditional lockbox, credit/debit card drafts, e-Wallet support, text to pay, and retail kiosks, to name a few. Everyone wins.
VertexOne Bill Print/Payment allows utilities to minimize risk in the supply chain and optimize channel efficiencies through a single vendor who assumes responsibility for end-to-end services.
VertexOne’s Bill Print/Payment solutions are fully hosted and managed in our secure, PCI certified datacenters, meaning your billing stays compliant with the latest customer data privacy and security standards.
VertexOne’s commitment to flawless project execution and its structured, rigorous, yet agile methodology significantly increases the likelihood of an on-time, high quality, and on-budget implementation.
Starting with Banner and Enlogix over 20 years ago, we’ve added 400+ major features and performance upgrades over the years. With our team’s expertise, we provide our Banner customers with Customer Suite upgrades, technology assessments, migration planning, and performance improvements.