Headquartered in Phoenix, Arizona, EPCOR USA’s wholly owned subsidiaries build, own and operate water and wastewater and natural gas facilities and infrastructure in the southwestern United States. EPCOR USA provides water, wastewater, wholesale water and natural gas services to approximately 780,000 people across 42 communities and 18 counties in Arizona, New Mexico and Texas. EPCOR USA is a wholly owned subsidiary of EPCOR Utilities Inc.
EPCOR, through its wholly owned subsidiaries, builds, owns and operates electrical, natural gas and water transmission and distribution networks, water and wastewater treatment facilities, sanitary and stormwater systems, and infrastructure in Canada and the United States. The Company also provides electricity, natural gas and water products and services to residential and commercial customers. EPCOR, headquartered in Edmonton, is an Alberta Top 75 employer.
EPCOR’s vision has always been to deliver the best water/wastewater, natural gas, and electricity service and the best possible customer experience to its customers in North America. To meet the challenges of a growing customer base and raise its customer satisfaction levels ever higher, and to do both without increasing existing staff level, EPCOR USA partnered with VertexOne. Together, they rolled out VertexOne Customer AdvantageTM for EPCOR USA’s water customers in the southwestern United States. The following year, the utility’s customer satisfaction had risen to 95% and call volume had decreased by 18%, even while the number of total utility accounts grew by 6.5%.