Give your utility staff access to deep, insightful analytics, comprehensive reporting, and effective customer relationship tools in an easy-to-learn interface. All integrated alongside your customer and billing insights.
Our VXengage customer portal, enhanced with VXsmart, allows your customers to monitor usage and gives them a suite of self-service solutions and other offerings, including:
Keep your customers informed with leak or overuse alerts, My Use notifications, and Bill Forecast notifications driven by VXsmart analytics and all sent through our VXengage communication module.
VXengage + VXsmart allows you to gain insightful analytics, reporting, and customer management tools to better meet your customer needs and complement your business and customer insights from your CIS, including:
Utility analytics for water, electricity, and natural gas suppliers include data algorithms surrounding actionable insights, bill and rate modeling, predictive maintenance, customer segmentation, revenue impacts, load forecasting, monthly usage, leak detection, and more.
The VXsmart customer engagement and data analytics enhancement to VXengage:
The VXsmart Utility Console allows you to:
End-user utility software is built with the end user's preferences and needs in mind, proven to encourage positive behavior changes, improve satisfaction, and reduce call volume.
A customer engagement platform refers to software accessible from any internet-connected device that helps utilities improve customer relationships through self-service capabilities like bill notifications, account maintenance, and advanced communication methods.