Download Our Guide The Ultimate Guide to Building a Customer-Centric CIS for Utilities
As customer expectations rise, your Customer Information System (CIS) has to do more than just manage accounts—it needs to engage, inform, and empower. The Ultimate Customer Information System Guide from VertexOne provides practical, step-by-step insights to design or enhance a CIS that meets these evolving demands.
What Our Clients Say
"You worry when implementing a platform like WaterSmart, that it will create additional workload for utility staff. It has been the exact opposite for our team. All the data insights have been enlightening and the customer responses have been incredibly positive!”
Cindy Robbins
Pocatello, ID
“The WaterSmart messaging platform, paired with our AMI meter system, is a great marriage of information technology that we use to get on top of issues early and stay on them.”
Damien O’bid
City of Cotati, CA
Our guide provides a step-by-step approach to:
- Define Customer Expectations: Understand the digital experiences customers expect and how to meet them effectively.
- Evaluate Technology Applications: From self-service portals to real-time analytics, ensure you’re choosing technology that enhances customer and internal team experiences.
- Build a Scalable Infrastructure: Plan for growth and flexibility to support evolving demands.
- Optimize Resources and Skillsets: Develop a sustainable plan to manage technology changes within your team’s capacity and skills.
Take the First Step Toward a CIS That Works for You and Your Customers
Download the Ultimate CIS Guide today and see what your journey to an efficient, adaptable, and customer-centric CIS can look like.